Dell 2155cn - Standard 250-Sheet Tray;Optional 250-Sheet Feeder Multi-Feed Jam

718 Troubleshooting Guide
FILE LOCATION: C:\Users\fxstdpc-
admin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm
DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY
Standard 250-Sheet Tray/Optional 250-Sheet Feeder Multi-feed Jam
SSF Multi-feed Jam
Action Yes No
1 Ensure the fuser is installed correctly.
Does this solve your problem?
The task is
complete.
Contact Dell.
Action Yes No
1 Ensure that the tray is properly inserted.
Does this solve your problem?
The task is
complete.
If using coated
paper, go to
action 2.
If using other
type of print
media, go to
action 3.
2 Load coated paper one sheet at a time.
Does this solve your problem?
The task is
complete.
Go to action 4.
3 Use print media that is not damp.
Does this solve your problem?
The task is
complete.
Go to action 4.
4 Fan the print media.
Does this solve your problem?
The task is
complete.
Go to action 5.
5 Wipe the retard roller in the tray where the multi-
feed occurred with a cloth moistened with water.
Does this solve your problem?
The task is
complete.
Contact Dell.
1 Ensure the media type you are using.
If using coated paper, go to action 2.
If using other type of print media, go to action 3.
--
2 Load coated paper one sheet at a time.
Does this solve your problem?
The task is
complete.
Go to action 4.
3 Use print media that is not damp.
Does this solve your problem?
The task is
complete.
Go to action 4.
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