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When messages appear
Message Cause and Solution
NO DRUM Cause: A drum unit is not set.
Solution: Set a drum unit.
NO INK Cause: There is no ink.
Solution: Replace ink pack with a new one.
DRUM IS NOT IN POSITION Cause: The drum unit is not in position to be removed.
Solution: Set the drum unit and press the drum removal button.
CANNOT PRINT Cause: Cannot print.
Solution: This message is displayed if you press the PRINT
key or the TEST PRINT key without making a
master immediately after a master setting error or when
Confi dential Safeguard function is “ON”.
DOUBLE FEED CHECK
PAPER EJECTION
Cause: Two or more sheets of paper are fed.
Solution: Remove the double-fed paper. If this occurs frequently,
check “feed pressure” and “separation pressure” after
removing the paper. Also, adjust detection sensitivity.
CALL SERVICE PERSON Cause: An error has occurred inside of the machine.
Solution: Take note of error code (EXXX).
Turn off the power and then turn on the power again.
If the problem still persists, turn off the power and
contact our service person. If contact information is
displayed in the panel touch LCD, follow it. Explain the
error code (EXXX) and details of the error to the service
person.
Machine with A3/A4 drum unit installed
Message Cause and Solution
A3 DRUM IS SELECTED
CHANGE DRUM UNIT
SETTING OR CHANGE TO A3
DRUM UNIT
Cause: A4 drum unit is installed.
Solution: Change the drum unit setting to A4 drum unit or install
A3 drum unit.
A4 DRUM IS SELECTED
CHANGE DRUM UNIT
SETTING OR CHANGE TO A4
DRUM UNIT
Cause: A3 drum unit is installed.
Solution: Change the drum unit setting to A3 drum unit or install
A4 drum unit.
Machine with key card counter installed.
* Refer to the Instruction Manual of Key Card Counter for the details.
Message Cause and Solution
PLEASE INSERT CARD Cause: Key card is not inserted.
Solution: Insert a department card in the key card counter.
READOUT ERROR Cause: Readout of card failed.
Solution: Check inserting direction of the card and reinsert the
card.
CANNOT USE THIS CARD Cause: Different card is inserted.
Solution: Check the card and insert correct one.
CANNOT USE THIS CARD Cause: The card is write-protected.
Solution: Contact card manager.
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