Epson TM-C3500 - Connectivity and Power Issues

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A Message is Displayed on the Computer

If the following screen appears, resolve the problem following the instructions on the screen.

Printer status

Solution

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Main Page

Features of this Product2
Table of Contents3
Contents3
Before Use6
Manuals for this Product6
Downloading the Latest Version6
Symbols Used in this Guide7
Software Introduction8
Product and Driver Versions9
How to Check the Product Version9
How to Check the Printer Driver Version9
Screens in this Manual10
Safety Precautions10
Cautions on Installation10
Cautions on Handling11
Cautions on Power Supply12
Cautions on Ink Cartridges13
Caution Label16
Paper that Can be Used18
Paper Shapes18
Forms of Paper18
List of Paper that Can be Used19
Paper that Cannot be Used19
Part Names and Functions20
Front20
Inside21
Operation Panel22
Rear23
Connectors24
Setup26
Setup Flow27
Installing the Printer Driver28
Installing the Printer29
Removing the Protective Tape29
Installation30
Connecting a Power Supply31
Connecting the Interface Cable32
Setting the IP Address32
Loading Roll Paper32
Installing the Maintenance Box33
Installing the Ink Cartridges35
Attaching the Paper Ejection Tray37
Setting the LCD39
Display Language39
Contrast Adjustment41
Basic Operation42
Turning On/Off42
Turning the Power on42
Turning the Power off43
Replacing the Ink Cartridges44
Checking Amount of Ink Remaining44
How to Replace the Ink Cartridges44
Replacing the Maintenance Box45
Checking the Amount of Empty Space in the Maintenance Box45
How to Replace the Maintenance Box45
Loading and Replacing Roll Paper46
Loading and Replacing Fanfold Paper56
Adjusting the Shutters66
Checking the Printer Status68
Replacement Timing of Consumables68
Statuses and Errors69
Self-Test Printing71
How to Use the Printer Driver73
How to Display the Printer Driver73
Displaying from an Application73
Displaying from the Control Panel73
Printer Driver Screen Configuration75
Registering Paper (Media Definition)76
Registering New76
Editing and Deleting85
Borderless Printing88
Uninstalling the Printer Driver89
Creating and Printing Labels90
Creating Labels90
Printing Labels90
Creating and Printing Label Data91
Borderless Printing of Die-Cut Labels97
Recommended Die-Cut Label Paper97
Printer Driver Settings98
Advanced Usage100
Functions and Operating Procedures of the Printer100
Buzzer100
Auto Nozzle Check System104
Network Settings107
Setting Methods107
Setting Items107
Default Network Settings108
Checking the Network Settings (Printing Status Sheet)110
Epsonnet Config (Web Version)111
Notification Settings for Fatal Errors113
Printersetting Functions and Operating Procedures115
How to Start Printersetting115
Printersetting Screen Configuration116
Printersetting Functions117
Applying the Printersetting Settings119
Paper Feed Adjustment120
Sensor Adjustment127
Print Head Alignment128
Maintenance136
Cleaning the Exterior136
Cleaning the Platen136
Cleaning the Auto Cutter139
Cleaning the Printer Head140
Printing Nozzle Check Patterns141
Head Cleaning142
Troubleshooting143
A Message Is Displayed on the Operation Panel144
Problems with Print Quality147
Horizontal White Banding149
White or Black Banding Near the Edges149
White or Black Banding150
Unintended Top and Bottom Margins Are Generated151
Printed Characters Look Blurred152
Printed Colors Are Wrong152
Print Position Shifts152
Paper Is Smeared or Smudged with Ink153
Part of Print Data Is Missing / Auto Cutting Position Shifts153
Margins Are Generated on Printed Labels154
Margins of Label Are Large154
Paper Is Fed and Ejected, and an Error Occurs155
Paper Is Jammed156
A Message Is Displayed on the Computer157
A Message Is Displayed on the Computer Screen157
Printing from a Computer Is Impossible or Becomes Suddenly Impossible158
Checking Whether the Printer Driver Is Installed158
Reconnecting the Printer and Computer158
The Printer Does Not Turn on160
The Printer Does Not Turn160
Specifications161
Specification161
Electrical Specifications162
Overall Dimensions163
Environmental Specifications164
Paper Specifications165
Continuous Paper165
Continuous Paper (Black Marks)166
Full-Page Label168
Die-Cut Label (Gap)169
Die-Cut Label (Black Marks)170
Wristband174
Print Position and Cut Position176
Continuous Paper and Roll Paper176
Continuous Paper (Black Marks) and Roll Paper178
Continuous Paper (Black Marks) and Fanfold Paper180
Full-Page Label and Roll Paper182
Die-Cut Label (Gaps) and Roll Paper184
Die-Cut Labels (Black Marks) and Roll Paper186
Die-Cut Labels (Black Marks) and Fanfold Paper188
Wristband and Roll Paper (WB-S Series)190
Wristband and Roll Paper (WB-M Series)192
Wristband and Roll Paper (WB-L Series)195
Ink Cartridge199
Maintenance Box199
Supported Operating Systems200
Appendix201
Consumables and Options201
Ink Cartridge201
Maintenance Box202
Restriction of Use202
Notes203
Trademarks203

Epson TM-C3500 - Connectivity and Power Issues

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