Error Code
485
Problem Solving
15
016-779
O [Cause] An error occurred during scanned image conversion
processing.
[Remedy] Retry scanning. If using a relatively bigger sized paper
such as A3 with [Scan Resolution] set to 600dpi, specify
the higher [Image Compression] in [Output Format], or
specify [Scan Resolution] to 400dpi or less in [Scan
Options]. If the error persists after following the listed
solution, contact our Customer Support Center.
016-780
O [Cause] A hard disk error occurred during scanned image
conversion processing.
[Remedy] The hard disk may be defective. For replacing the hard
disk, contact our Customer Support Center.
016-781
O [Cause] Unable to connect to the SMTP server.
z
Unable to establish a connection between the machine
and the server.
z
The ASCII characters are not used for the host name
specified on the machine, though the connection
between the machine and the server has been
established.
[Remedy] Take one of the following actions:
z
Make sure the network cables are plugged in securely.
z
Enter the host name using ASCII characters in [System
Settings] > [Network Settings] > [Machine E-mail
Address and Host Name].
016-786
O O [Cause] When using the scanning feature, unable to write to the
hard disk.
[Remedy] Take one of the following actions:
z
Turn the machine off and on.
z
Load paper on the paper tray if needed.
z
If the error occurs when sending an e-mail, take one of
the following solutions:
- Lower the resolution.
- Reduce the size.
- Reduce the number of pages, and divide the job into
several
e-mails to send.
- Select [Black] in [Output Color].
016-788
O [Cause] Failed to retrieve a file from the Web browser.
[Remedy] Take one of the following actions, and try again.
z
Reload the browser page.
z
Restart the browser.
z
Turn the machine off and on.
016-792
O [Cause] Failed to get the job history report specified in [Job
Counter Report].
[Remedy] The specified job history does not exist.
016-793
O [Cause] Free space is insufficient on the hard disk.
[Remedy] Either remove unnecessary data from the hard disk to
increase free disk space, or initialize the hard disk.
Error Code
Category
Cause and Remedy
CPFSMO
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.