Machine Trouble
367
Problem Solving
13
Unable to copy 
with the specified 
size.
Is the document glass or the 
document cover dirty?
Clean the document glass and the 
document cover.
Refer to "Cleaning the Document Cover and 
Document Glass" (P.85).
Is the document a 
transparent type such as a 
transparency film?
Place the document on the document 
glass, and place a white sheet on top of 
the document when copying.
Is the document in the 
correct position?
Load the document correctly.
Refer to "3 Copy" > "Copying Procedure" in 
the User Guide.
Is the document loaded 
correctly?
Are the document guides on 
the document feeder set in 
the correct positions?
Adjust the document guide positions.
Refer to "3 Copy" > "Copying Procedure" in 
the User Guide.
Is the document folded? Unfold and correctly load the document.
Refer to "3 Copy" > "Copying Procedure" in 
the User Guide.
Is the document a non-
standard size?
Specify the document size.
Refer to "3 Copy" > "Copying Procedure" in 
the User Guide.
Symptom Cause Remedy