13 Problem Solving
428
Problem Solving
13
016-781
[Cause] Probable causes are as follows:
1) The mail server cannot be found during e-mail sending (TCP/
IP session establishment failed).
2) The machine received an SMTP server error from the mail
server during e-mail sending.
[Remedy] 1) Take one of the following measures:
z
Check whether the network cables are plugged in securely.
z
Check whether the IP address of the SMTP server when an IP
address is used for server specification.
2) Enter the host name of the machine using ASCII characters.
Available ASCII characters are follows:
- alphabets
- numerals
Check whether or not ASCII characters are used in [Tools] >
[Connectivity & Network Setup] > [Machine's E-mail Address/
Host Name].
016-786
[Cause] When using the Scan feature, the machine could not write the file
to the hard disk.
[Remedy] Take one of the following measures:
z
Switch off the machine power, make sure that the touch screen
is blank, and then switch on the machine power.
z
Load paper on the paper tray as necessary.
z
If the error occurs when sending an e-mail, take one of the
following measures:
- Lower the resolution.
- Reduce the size.
- Reduce the number of pages, and divide the job into
several e-mails to send.
- Send the job by setting [Color Scanning] to [Black & White].
016-788
[Cause] Failed to retrieve a file from the Web browser.
[Remedy] Take one of the following measures, and then execute the
operation again:
z
Reload the browser page.
z
Restart the browser.
z
Switch off the machine power, make sure that the touch screen
is blank, and then switch on the machine power.
016-790
[Cause] Unable to send an e-mail with Split Send because of exceeding
the maximum number of splits allowed.
[Remedy] Take one of the following measures:
z
Reduce the file size for [Quality/File Size].
z
Increase the value for [Maximum Split Count].
For more information on [Quality/File Size], refer to "5 Scan" > "E-mail Options/
Filing Options" > "Quality/File Size (Specifying an Image Compression Ratio
When Scanning)" in the User Guide.
For more information on [Maximum Split Count], refer to "Maximum Split Count"
(P.208).
016-792
[Cause] Failed to acquire the specified job history when printing a Job
Report.
[Remedy] The specified job history does not exist.
016-794
[Cause] Media is not inserted correctly.
[Remedy] Check whether the media is inserted correctly.
016-795
016-796
016-797
[Cause] An error occurred when reading the data on the media.
[Remedy] On a computer, confirm the content recorded on the media.
Error Code Cause and Remedy
To Next Page
Loading...
