13 Problem Solving
430
Problem Solving
13
017-717
[Cause] SMTP server SSL server authentication error. The server
certificate expired.
[Remedy] Use the valid SSL server certificate of the SMTP server. You can
avoid this error by setting [SMTP-SSL / TLS Communication] in
[SSL / TLS Settings] to [Disabled], however the validity of the
server cannot be warranted.
017-718
[Cause] SMTP server SSL server authentication error. The server name
and certificate do not match.
[Remedy] Use the valid SSL server certificate of the SMTP server. You can
avoid this error by setting [SMTP-SSL / TLS Communication] in
[SSL / TLS Settings] to [Disabled], however the validity of the
server cannot be warranted.
017-719
[Cause] SMTP server SSL server authentication error. SSL authentication
internal error.
[Remedy] Execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
017-723
[Cause] Character strings the DocuWorks Direct Print feature does not
support are used.
[Remedy] Print the file from DocuWorks View via the PCL print driver.
018-400
[Cause] Although IPSec is enabled, the IPSec settings are inconsistent.
z
Although [Authenticated by Preshared Key] is set in [IKE
Authentication Method], a passcode is not set.
z
Although [Authenticated by Digital Signature] is set in [IKE
Authentication Method], an IPSec certificate is not set.
[Remedy] Remove the inconsistency of the IPSec settings, and enable
IPSec again.
z
When [Authenticated by Preshared Key] is set in [IKE
Authentication Method], set the passcode.
z
When [Authenticated by Digital Signature] is set in [IKE
Authentication Method], set an IPSec certificate.
018-405
[Cause] An error occurred during LDAP authentication.
[Remedy] The account is disabled in the active directory of the
authentication server, or the access is set to disabled. Consult
your network administrator.
018-500
[Cause] The certificate does not exist in the authentication server.
[Remedy] Configure the server certificate. Or, cancel authentication.
018-501
[Cause] Communications with the CA server set in the machine failed.
[Remedy] Check the network connection and the address of the CA server.
018-502
[Cause] The machine failed to transfer data using SMB of the Scan to PC
service because computers allowed to login are restricted.
[Remedy] Confirm the property information for the specified user, and check
whether the computers allowed to login to the server are
restricted.
018-503
018-504
[Cause] Communications with the CA server set in the machine failed.
[Remedy] Execute the authentication operation again.
Error Code Cause and Remedy
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