Chapter 4
Troubleshooting, maintenance, support
127
• The touchpads flash AC or display AC Power Failure/AC Failure After pressing STATUS the panel
continues to operate from backup battery.
This could be caused by a number of things. Do the following:
1. Check the AC circuit breaker to be sure the circuit is live.
2. Check for proper panel and transformer wiring.
3. Check that the transformer is plugged into a nonswitched outlet and secured with the provided screw.
4. Check that the transformer is supplying AC to the panel.
Access code issues
• Customer cannot remember access codes.
1. Check your records to see if you have the customer’s access codes on file.
2. Verify the access codes using the Enterprise Downloader software.
3. Clear memory and reprogram the panel locally. Clearing the memory erases all programming.
• Installer cannot remember install code.
1. Check your records to see if you have the install code on file.
2. Verify the install code using the Enterprise Downloader software.
3. Use the dealer code to enter program mode and view the installer code.
• Installer cannot remember dealer code.
Check your records to see if you have the dealer code on file. If you don’t have dealer codes, you need to
replace the panel.
Arming and disarming issues
• System protests and won’t arm.
If arming to level 2, make sure all monitored perimeter doors and windows are closed.
If arming to level 3, make sure all perimeter and interior sensors are closed.
Press STATUS for an indication of the problem.
• System won’t disarm.
1. You may be trying to disarm using an incorrect code. Verify correct code and enter it.
2. Access code is not programmed or set up in user programming to disarm system. Wireless touchpad is
not learned into system or hardwired touchpad is not communicating to panel.
3. The installer code is being used to disarm the system. The system is designed not to disarm using the
installer code. Use a regular or system master code to disarm the system.
WARNING: Be careful when securing the transformer to an outlet with a metal cover. Hold the cover tightly in place. You
could receive a serious shock if the metal outlet cover drops down onto the prongs of the plug while you are securing
the transformer and cover to the outlet box.
To Next Page
Loading...
Need help?
General
