Concord 4
Installation Manual
128
Bypassing issues
• Touchpad indicates Invalid and/or “Invalid” is heard when you attempt to bypass a sensor.
1. You may be attempting to bypass a 24-hour sensor that cannot be bypassed (group 26 fire sensors).
2. The sensor is not active in the current arming level.
3. Arm the system to the desired arming level, then bypass.
• System cancels sensor bypass when you try to arm to level 2 or 3.
Sensor is being bypassed before arming to 2—STAY or 3—AWAY. Arm to the desired level before
bypassing a sensor.
Wireless sensor and touchpad battery issues
• System indicates Sensor/Touchpad nn low battery.
Replace the indicated device battery. Test the sensor/touchpad after replacing the battery.
Central station/pager reporting issues
• Having trouble with your central station or pager?
With reporting to CS or pager three things must be checked: Programming, connecting to the panel, and
having a proper phone line with line seizure.
To check your programming, do the following:
1. Make sure you enter the correct phone number.
2. Make sure you enter the correct account number.
3. Check that the appropriate format is chosen (SIA or CID).
4. Make sure the appropriate reports are turned on.
To check your panel connections, do the following:
1. Concord panels are polarity sensitive, so check for proper polarity:
a. The positive green lead or (TIP) wires must connect to terminal 25 on the board.
b. The negative red lead or (RING) wires must connect to terminal 28 on the board.
2. Concord panels are voltage sensitive, so it’s necessary to check for proper voltage:
a. Onhook voltage should be approximately 48-52 volts.
b. Offhoook voltage should be approximately 6-10 volts.
Note: The Concord panel has a built-in line voltage meter. If it does not see proper voltage, it will not dial on a tone phone line.
This does not apply to a pulse phone line.
To check proper phone line with line seizure, do the following:
1. Check the type of phone line. Concord panels work with analog phone lines or DSL with a DSL filter
inline to the panel. VOIP or digital phone lines may not work with the panels.
2. Check that the premise’s phone line is working.
3. Check that the DB-8 cord is plugged into the RJ31X/CA-38A jack.
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