Chapter 4
Troubleshooting, maintenance, support
129
4. Check for correct phone line wiring between the TELCO block and the RJ31X/CA-38A jack.
Alphanumeric touchpad issues
• Display shows all ************.
Touchpad is not connected to panel bus terminals or is wired incorrectly. Check and correct wiring.
• Display is blank.
Check that panel is powered up.
Check for touchpad power and/or bus miswiring, opens, or shorts.
Check touchpad brightness setting. (See Options menu on page 110.)
• Touchpad buttons don’t beep when pressed.
Check for touchpad power and/or bus miswiring, opens, or shorts.
Check that key beeps option is set to on. (See the Accessory modules - bus devices settings on page 95.)
Fixed display touchpad issues
• Display is lit but does not respond to key presses.
Touchpad is not connected to panel bus terminals or is wired incorrectly. Check and correct wiring.
Check that touchpad is learned into panel memory.
• Display is blank.
Check that panel is powered up.
Check for touchpad power and/or bus miswiring, opens, or shorts.
Check touchpad brightness setting. (See the user-programming Options menu on page 110.)
• Touchpad buttons don’t beep when pressed.
Check for touchpad power and/or bus miswiring, opens, or shorts.
Check that key beeps option is set to on. (See the Accessory modules - bus devices settings on page 95.)
Speaker issues
• Speakers don’t sound alarms.
Speaker output has shut down because panel detected terminal 7 or 8 is shorted to ground. Disconnect
panel AC and battery backup power. Locate short and correct. Apply panel AC and backup battery power
and retest.
Alarm is in partition 2 to 6 and speaker is connected to panel terminals 7 and 8, which activate only for
partition 1 alarms.
Siren issues
• Piezo sirens connected to SnapCard, or onboard (panel) outputs 1 and/or 2 don’t produce any alarm
sounds.
Check for incorrect wiring between siren and panel; correct where necessary.
Output has not been configured (set up) to activate sirens. Enter program mode and configure output. (See
Accessory modules - bus devices settings on page 95.)
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