Simon Security System
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Appendix A: Troubleshooting
System Status
How to clear SYSTEM STATUS (Alarm Memory)
From a disarmed state press SYSTEM STATUS, listen to the status message, then press 
DISARM.
Panel announces Siren 1 failure or Siren 2 failure.
• Turn option 53 off if a hardwire siren or sensor is not connected.
• Check for the correct end-of-line resistor in HWIN 1 and 2 circuits.
Panel announces Low Battery.
• Check that panel backup battery is connected.
• Check panel backup battery voltage. If less than 5.4 volts, replace battery, clear sys-
tem status message and run a sensor test.
• If AC power has been off for an extended period, the backup battery could still be 
charging.
Panel announces RF Failure. Touchpads announce Option 50 Detected.
• Option 50 is RF jam detect. The control panel has detected RF interference.
Panel announces that a sensor is open.
• See Sensors section below.
Panel announces System time is not set.
• Set the system time.
Control Panel
Panel announces Function not available when Chime Doors is pressed.
• No sensors are programmed using sensor type 10 or 13.
Panel announces Function not available when Chime Special Motion is pressed.
• No sensors are programmed using sensor type 25.
Panel announces Function not available when LIGHTS Time Activated is pressed.
• No time activated lights have been programmed.
Panel announces Function not available when LIGHTS Sensor Activated is pressed.
• No sensor activated lights have been programmed.
Panel announces Invalid. Sensor already programmed as Sensor Name.
• This sensor is already programmed. Delete sensor if not correctly programmed.
Options (Programmable by the homeowner)
Panel does not beep.
• Turn on (add) Option 1.
Latchkey does not function.
• Latchkey time (option 3) is not set. Set Latchkey time.
• Latchkey is not enabled. Enable Latchkey by pressing ARM Motion Sensors twice.
• The phone number is not programmed properly. Reprogram the phone number. 
(options 13 or 43)
• System Time is not set. Set system time.
Sensors
A sensor does not work.