HID HDP5000 User Manual

All rights reserved HID Global Corporation
HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
159
Troubleshooting with the LCD Error Message Table
LCD Error Message Cause Solution
Empty Reject Bin
(PC Error Message
No. 265)
The reject bin is full. Remove the large number of
rejected cards from the reject
bin.
Click OK to clear the
notification message. (Note:
In some cases, rejected cards
are incomplete or pose a
security risk, and should be
disposed of properly.)
Failed To Initialize
(PC Error Message
No. 141)
A problem was detected
during Printer start-up.
Reset the Printer and try
again. If this problem persists,
call for technical assistance.
Film Align Error
(PC Error Message
Nos. 26 and 176)
The film is not able to move
correctly. Check for
jams/breaks.
Check for obstruction. If the
problem persists, call for
technical assistance.
Film Break/Jam
(PC Error Message
No. 158)
The film is not able to move
correctly. Check for
jams/breaks.
Check for obstruction. If the
problem persists, call for
technical assistance.
Film Low
(PC Error Message
No. 156)
The HDP film will soon run
out.
If printing a large number of
cards, replace the Film now or
monitor the Printer until the
Film is gone and install a new
Film.
Film Out
(PC Error Message
Nos. 156 and 157)
The HDP film has run out. Install a new roll of film and
press Resume to continue or
Cancel to reset.

HID HDP5000 Specifications

General

Print Resolution	300 dpi
Interface	USB
Print Technology	Dye sublimation
Card Capacity	100-card input hopper
Connectivity	USB 2.0
Print Capability	Single-sided
Operating System Support	Windows 7, 8, 10
Card Sizes	CR80 (standard credit card size)