HID HDP5000 User Manual

All rights reserved HID Global Corporation
HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
160
Troubleshooting with the LCD Error Message Table
LCD Error Message Cause Solution
Film: Wrong Material
(PC Error Message
No. 173)
The HDP Film is not installed
properly or has been
damaged.
Verify the correct film is
installed in the film Cartridge.
Flipper Jam
(PC Error Message
Nos. 74 and 199)
A card is jammed in the card
flipping area of the Printer.
Open the Printer's Flipping
Module Cover.
Clear any cards in the Flipping
Module by opening the
Printers Cover and using the
Forward and/or Back buttons
located on the Printer’s Front
Cover.
Ensure that the Flipper Module
can rotate freely. Close the
Printer's Flipping Module
Cover.
Press the Resume button on
the Printer’s Front Cover to
continue printing.
To cancel the print, press the
Cancel Print button from the
Driver's display dialog.
Head Loading
(PC Error Message
No. 111)
An unrecoverable error has
occurred during printing.
Reset the Printer and try
again. If this problem persists,
call for technical assistance.

HID HDP5000 Specifications

General

Print Resolution	300 dpi
Interface	USB
Print Technology	Dye sublimation
Card Capacity	100-card input hopper
Connectivity	USB 2.0
Print Capability	Single-sided
Operating System Support	Windows 7, 8, 10
Card Sizes	CR80 (standard credit card size)