HID HDP5000 User Manual

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HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
167
Troubleshooting with the LCD Error Message Table
LCD Error Message Cause Solution
No E-card Encoder
(PC Error Message
No. 202)
You are trying to send
encoding data, but the
Printer is not configured with
this Encoder type.
You are trying to send
encoding data, but the Printer
is not configured with this
Encoder type.
No Film
(PC Error Message
No. 28)
Film is not installed in the
Printer.
OR
Film RFID tag is bad.
Install the Film and press
Resume.
To cancel the print, press the
Cancel Print button or the
Cancel button located on the
Printer.
No Flip Module
(PC Error Message
No. 201)
Two-sided job sent to a one-
sided Printer.
Verify the Printer has flipper
capabilities via the LCD Menu.
If Flipper capabilities are
present, ensure that the Print
Both Sides option in the
Driver is set correctly.
Press the Resume button on
the Printer’s Front Cover to
continue printing.
To cancel the print, press the
Cancel Print button from the
Driver’s display dialog.
No Flip Module
(PC Error Message
No. 45 and 201)
The desired lamination
requires a Flipper Module.
Change the Cartridge location
of the Lamination material (if it
is dual sided), or buy a Flipper
Module.

HID HDP5000 Specifications

General

Print Resolution	300 dpi
Interface	USB
Print Technology	Dye sublimation
Card Capacity	100-card input hopper
Connectivity	USB 2.0
Print Capability	Single-sided
Operating System Support	Windows 7, 8, 10
Card Sizes	CR80 (standard credit card size)