HID HDP5000 User Manual

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HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
172
Troubleshooting with the LCD Error Message Table
LCD Error Message Cause Solution
Waiting for Data
(PC Error Message
No. 147)
The Printer has stopped
receiving data from the PC.
Reset the Printer and try
again.
If this problem persists, call for
technical assistance.
Wrong Film
(PC Error Message
Nos. 162 and 163)
The print film installed in the
Printer does not match the
film type selected in the
Printer Driver.
OR
A Self-test job cannot be
printed with the print media
installed.
Replace film in Printer with
type specified in the Driver.
A reboot is required.
Wrong Ribbon
(PC Error Message
No. 93)
The print Ribbon installed in
the Printer does not match
the Ribbon type selected in
the Printer Driver.
OR
A Self-test job cannot be
printed with the print media
installed.
Replace Ribbon in Printer with
type specified in the Driver.

HID HDP5000 Specifications

General

Print Resolution	300 dpi
Interface	USB
Print Technology	Dye sublimation
Card Capacity	100-card input hopper
Connectivity	USB 2.0
Print Capability	Single-sided
Operating System Support	Windows 7, 8, 10
Card Sizes	CR80 (standard credit card size)