HID HDP5000 User Manual

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HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
171
Troubleshooting with the LCD Error Message Table
LCD Error Message Cause Solution
Ribbon Tension
(PC Error Message
No. 98)
The Ribbon tensions may be
out of range.
Check and adjust the setting
through the TOOLBOX under
the Advanced Settings tab.
If this problem persists, call for
technical assistance. Press
Resume to continue or cancel
to abort.
Ribbon: Wrong
Material
(PC Error Message
No. 93, 122, and
172)
The print Ribbon is not
installed properly or has
been damaged.
Verify the correct Ribbon is
installed in the Ribbon
Cartridge.
System Fault
(PC Error Message
No. 164)
Unspecified system error is
detected by the Printer
Firmware.
Reset the Printer and try
again.
If this problem persists, call for
technical assistance.
Unable to Feed
(PC Error Message
Nos. 14 and 81)
The Printer is unable to feed
a card from the Card
Cartridge
Verify there are cards in the
Card Cartridge.
Verify cards are not stuck
together or jammed, and they
are the correct thickness.
Utility Error
(PC Error Message
Nos. 129)
Command resulted in an
error.
See Resolving the
Communication Errors.

HID HDP5000 Specifications

General

Print Resolution	300 dpi
Interface	USB
Print Technology	Dye sublimation
Card Capacity	100-card input hopper
Connectivity	USB 2.0
Print Capability	Single-sided
Operating System Support	Windows 7, 8, 10
Card Sizes	CR80 (standard credit card size)