HPE ProLiant DL385 Gen11 - Troubleshooting

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Cable part numberCable part number ColorColor FromFrom ToTo

P58077-001 Orange ODD/2SFF power connector or

NVMe/SATA port 8B or

NVMe/SATA port 1A

Optical drive

Option kit: P57889-B21

OCP bandwidth upgrade cablingOCP bandwidth upgrade cabling

Cable part numberCable part number ColorColor FromFrom ToTo

P58174-001 Orange NVMe port 5B OCP slot 22 port 1

Blue NVMe port 4B OCP slot 22 port 2

Yellow NVMe port 4A OCP slot 21 x16 upgrade

connector

P58173-001 Pink NVMe port 4A OCP slot 22 port 1

Option kit: P57882-B21; P57849-B21

TroubleshootingTroubleshooting

SubtopicsSubtopics

NMI functionalityNMI functionality

Troubleshooting resourcesTroubleshooting resources

HPE ProLiant DL385 Gen11 Server Maintenance and Service Guide 359

Main Page

Customer self repair10
- Parts only warranty service10
- Réparation par le client (CSR)10
- Service de garantie "pièces seules"11
- Riparazione da parte del cliente11
- Servizio di garanzia per i soli componenti11
- Customer Self Repair11
- Parts-only Warranty Service (Garantieservice ausschließlich für Teile)12
- Reparaciones del propio cliente12
- Servicio de garantía exclusivo de componentes12
- Customer Self Repair12
- Garantieservice "Parts Only"13
- Reparo feito pelo cliente13
- Serviço de garantia apenas para peças13
Illustrated parts catalog17
Mechanical components17
Air baffles spare part19
Cable guards spare part20
DIMM guards spare part20
Access panel spare part20
Miscellaneous blank spare parts20
Cable management arm spare parts21
Rack rails spare part21
Chassis ears spare part22
Front bezel spare part22
Universal media bay cage spare part22
System components22
Processor spare parts24
Heatsink spare parts25
System board assembly spare parts25
System battery spare part25
Drive backplane spare parts26
Power supply spare parts27
Power distribution board spare parts27
Fan spare parts27
DIMM spare parts27
Drive cable spare parts28
Server options31
Miscellaneous cable spare parts34
Energy pack spare parts34
HPE NS204i-u Boot Device spare parts34
Serial port cable spare part35
Storage controller spare parts35
Riser board spare parts35
Systems Insight Display spare parts36
Universal media bay cable spare part36
OCP bandwidth upgrade cable spare kit37
Optical drive SATA-power Y-cable spare part37
Removal and replacement procedures37
Safety considerations39
Electrostatic discharge39
Symbols on equipment39
Rack warnings and cautions42
Server warnings and cautions43
Preparation procedures44
- Prerequisites44
- About this task44
Server data backup45
Power down the server45
Open the cable management arm46
- Procedure46
Extend the server out of the rack46
- Prerequisites46
- About this task46
- Procedure46
Remove the server from the rack47
- Prerequisites47
- Procedure48
Rail identification markers49
Rack mounting interfaces50
Remove the middle cover50
- About this task50
- Procedure51
Remove the front GPU cage51
- About this task52
- Procedure52
Remove the midplane drive cage53
- Procedure53
Remove the fan cage56
- Prerequisites56
- Procedure56
Remove the midwall bracket57
- Prerequisites57
- Procedure57
Remove the LFF drive backplane bracket60
- Prerequisites60
- About this task60
- Procedure61
Remove the rear 4 LFF drive cage62
- Prerequisites62
- About this task62
- Procedure63
Remove the riser cage65
- Prerequisites65
- About this task65
- Procedure65
Power up the server69
- About this task69
Removing and replacing the front bezel69
- Procedure69
- Results70
Removing and replacing the access panel70
- Prerequisites70
- About this task71
- Procedure71
- Results72
Removing and replacing the air baffle72
- About this task72
- Procedure72
- Results74
Removing and replacing a hot-plug SAS, SATA or NVMe drive74
- About this task74
- Procedure74
- Results75
Flexible Slot power supply replacement75
Power supply warnings and cautions75
DC power supply warnings and cautions76
Removing and replacing a Flexible Slot power supply76
- Prerequisites77
- About this task77
- Procedure77
- Results82
Removing and replacing the power distribution board82
- About this task82
- Procedure82
- Results84
Removing and replacing the cable management arm84
- About this task84
- Procedure84
- Results86
Removing and replacing the Systems Insight Display86
- Prerequisites86
- Procedure86
- Results88
Removing and replacing a cable guard88
- Prerequisites88
- Procedure88
- Results90
Removing and replacing a DIMM90
- About this task90
- Procedure91
- Results93
Removing and replacing a DIMM guard93
- Prerequisites93
- Procedure93
- Results95
Removing and replacing a fan95
- About this task95
- Procedure96
- Results97
Removing and replacing the serial port97
- Prerequisites97
- About this task97
- Procedure97
- Results99
Removing and replacing the energy pack99
- Procedure99
- Results100
Removing and replacing the optical drive blank100
- Prerequisites101
- About this task101
- Procedure101
- Results102
Removing and replacing the front 2 SFF stacked drive blank102
- Prerequisites102
- Procedure103
- Results105
Removing and replacing the universal media bay cage105
- Prerequisites105
- Procedure105
- Results110
Removing and replacing the SFF universal media bay USB 2.0/DisplayPort Y-cable110
- Prerequisites110
- Procedure110
- Results113
Removing and replacing the SFF universal media bay USB 3.2 Gen 1 port cable113
- Prerequisites113
- Procedure113
- Results116
Removing and replacing the LFF universal media bay DisplayPort cable116
- Prerequisites116
- Procedure116
- Results118
Removing and replacing the right chassis ear assembly118
- Prerequisites118
- Procedure118
- Results119
Removing and replacing the left chassis ear119
- Prerequisites120
- Procedure120
- Results121
Transceiver replacement121
Transceiver warnings and cautions121
Removing and replacing a transceiver122
- Prerequisites122
- Procedure122
- Results123
Expansion card replacement123
Removing and replacing an expansion card from PCIe5 x16 base riser123
- Prerequisites123
- About this task123
- Procedure124
- Results126
Removing and replacing an expansion card from PCIe5 x16 low-profile riser126
- Prerequisites126
- About this task126
- Procedure126
- Results128
Removing and replacing an expansion card from three-slot primary/secondary riser cages128
- Prerequisites128
- About this task128
- Procedure128
- Results131
Removing and replacing an expansion card from the tertiary risers131
- Prerequisites131
- About this task131
- Procedure131
- Results133
Removing and replacing the GPU from the front GPU riser cage133
- Prerequisites133
- About this task133
- Procedure134
- Results135
Removing and replacing a type-o storage controller136
- About this task136
- Procedure136
- Results137
Removing the boot device security cover from the NS204i-u + secondary low-profile riser cage137
- Prerequisites137
- Procedure137
- Results139
Removing and replacing an OCP slot blank139
- Prerequisites139
- About this task139
- Procedure140
- Results141
Removing and replacing the secondary three-slot riser cage bracket141
- About this task141
- Procedure141
- Results143
Removing and replacing the secondary three-slot riser cage blank143
- Prerequisites143
- About this task143
- Procedure143
- Results145
Removing and replacing the rack rails145
- Prerequisites145
- About this task145
- Procedure145
- Results147
Riser board replacement147
Removing and replacing the PCIe5 x16 base riser from one-slot riser cage147
- Prerequisites147
- About this task147
- Procedure148
- Results149
Removing and replacing the PCIe5 x16 low-profile riser149
- Prerequisites149
- About this task149
- Procedure150
- Results151
Removing and replacing the PCIe5 x16 base riser from three-slot riser cage151
- Prerequisites151
- About this task151
- Procedure152
- Results154
Removing and replacing the stacking riser154
- Prerequisites154
- About this task154
- Procedure154
- Results157
Removing and replacing the free-height riser157
- Prerequisites157
- About this task157
- Procedure158
- Results159
Removing and replacing the GPU riser159
- Prerequisites159
- About this task159
- Procedure160
- Results161
Optical drive replacement161
Removing and replacing the optical drive from the LFF chassis161
- Prerequisites161
- Procedure161
- Results163
Removing and replacing the optical drive from the SFF chassis163
- Prerequisites163
- Procedure164
- Results165
Drive backplane replacement165
Removing and replacing the front 4 LFF drive backplane165
- Prerequisites165
- About this task165
- Procedure166
- Results167
Removing and replacing the 8 SFF drive backplane167
- Prerequisites167
- About this task167
- Procedure168
- Results169
Removing and replacing the front 2 SFF side-by-side drive backplane170
- Prerequisites170
- About this task170
- Procedure170
- Results172
Removing and replacing the front 2 SFF stacked drive backplane172
- Prerequisites172
- About this task172
- Procedure172
- Results174
Removing and replacing the midplane drive backplane174
- Prerequisites174
- About this task174
- Procedure175
- Results176
Removing and replacing the rear 4 LFF drive backplane176
- Prerequisites176
- About this task176
- Procedure176
- Results178
Removing and replacing the rear 2 SFF drive backplane178
- Prerequisites178
- About this task178
- Procedure178
- Results180
Removing and replacing the 12 E3.S drive backplane180
- Prerequisites180
- About this task180
- Procedure181
- Results182
Removing and replacing the OCP NIC 3.0 adapter183
- About this task183
- Procedure183
- Results184
Removing and replacing the chassis intrusion detection switch184
- Procedure184
- Results186
Removing and replacing the internal USB device186
- Procedure186
- Results187
HPE NS204i Boot Device replacement187
Removing and replacing the boot device cage assembly from NS204i-u + low-profile riser cage187
- Prerequisites188
- About this task188
- Procedure188
- Results190
Removing and replacing the boot device cage assembly on top of the power supply cage190
- Prerequisites190
- About this task190
- Procedure190
- Results193
Removing and replacing the boot device cage assembly from the secondary three-slot riser cage193
- Prerequisites193
- About this task193
- Procedure193
- Results196
Removing and replacing a boot device carrier with a security cover installed196
- Prerequisites197
- About this task197
- Procedure197
- Results199
Removing and replacing a boot device carrier without a security cover installed200
- Prerequisites200
- About this task200
- Procedure200
- Results202
Removing and replacing a boot device drive with a security cover installed203
- Prerequisites203
- About this task203
- Procedure203
- Results206
Removing and replacing a boot device drive without a security cover installed206
- Prerequisites206
- About this task206
- Procedure206
- Results208
System battery replacement209
System battery information209
Removing and replacing the system battery209
- About this task209
- Procedure209
- Results212
Heatsink replacement212
Removing the heatsink212
- Prerequisites212
- About this task212
- Procedure212
Installing the heatsink219
- Prerequisites219
- About this task220
- Procedure220
Processor replacement226
Processor cautions226
Removing the processor227
- Prerequisites227
- Procedure227
Installing the processor236
- Prerequisites236
- About this task236
- Procedure236
System board assembly replacement245
Removing the system board assembly245
- Prerequisites245
- Procedure245
Installing the system board assembly255
- Prerequisites255
- About this task255
- Procedure255
Re-entering the server serial number and product ID269
- About this task269
- Procedure269
- Results270
Component identification270
Front panel components270
- 8 LFF drive configuration270
- 12 LFF drive configuration271
- 16 SFF drive model with options271
- 24 SFF drive configuration272
- 48 SFF drive configuration272
- 24 E3.S drive configuration273
- 36 E3.S drive configuration273
- 4 dual-width GPUs with 8 SFF drive configuration274
iLO Service Port274
Front panel LEDs and buttons275
Server UID LED277
Using the UID button to view the Server Health Summary277
- Prerequisites277
- About this task277
- Procedure277
Front panel LED power fault codes277
Rear panel components278
- Rear panel components with options278
- Rear panel components with the tertiary riser279
- Rear panel components with rear 4 LFF drives280
- Rear panel components with four power supplies280
Display device setup281
Rear panel LEDs282
System board components282
System maintenance switch descriptions285
DIMM label identification285
DIMM slot numbering286
Processor and socket components287
Riser board components288
- Standard riser components288
- Cabled riser components288
- Tertiary riser components289
- GPU riser components289
PCIe5 slot description290
Riser slot numbering291
- GPU riser configuration291
- Two-slot riser configuration without HPE NS204i Boot Device292
- Two-slot riser configuration with HPE NS204i Boot Device292
- Six-slot riser configuration292
- Six-slot riser configuration with the tertiary riser cage293
Drive bay numbering293
SFF drive bay numbering293
- Front: 8 LFF + 2 SFF drive bay numbering294
- Front: 16 SFF + 2 SFF drive bay numbering294
- Front: 24 and 48 SFF drive bay numbering294
- Front: 48 SFF drive bay numbering295
- Midplane: 8 SFF drive bay numbering295
- Rear: 2 SFF drive bay numbering296
LFF drive bay numbering296
- Front: 12 LFF drive bay numbering296
- Midplane: 4 LFF drive bay numbering296
- Rear: 4 LFF drive bay numbering296
E3.S drive bay numbering297
- 24 E3.S drive bay numbering297
- 36 E3.S drive bay numbering297
GPU configuration drive bay numbering297
- 4 dual-width GPUs with 8 SFF drives297
Drive backplane naming298
HPE Basic Drive LED definitions298
- LFF low-profile drive carrier299
- SFF basic drive carrier299
EDSFF SSD LED definitions300
DSC-25 2-port SFP28 card ports and LEDs301
- Ports301
- LEDs301
Fan numbering302
Fan and heatsink requirements303
Trusted Platform Module 2.0304
Trusted Platform Module 2.0 guidelines305
BitLocker recovery key/password retention guidelines305
HPE NS204i-u Boot Device components306
HPE NS204i-u Boot Device LED definitions306
Cabling307
Cabling guidelines308
- Before connecting cables308
- When connecting cables308
- When disconnecting cables309
Internal cabling management309
Cabling diagrams310
Storage cabling313
Drive power cabling313
- Front SFF drive power cabling313
- 48 SFF drive power cabling314
- Front LFF drive power cabling315
- E3.S drive power cabling315
- 8 SFF drive power cabling in the GPU configuration317
- Rear 2 SFF drive power cabling317
- Rear LFF drive power cabling318
Storage controller cabling318
Front-end drive cabling318
SFF drive cabling319
- Stacked 2 SFF drive: Primary type-p controller cabling319
- Stacked 2 SFF drive: Type-o controller cabling319
- 8/16/24/32 SFF drive: Onboard SAS/SATA cabling321
- 8/16/24 SFF drive: Onboard NVMe cabling321
- 24/32 SFF drive: Onboard NVMe cabling323
- 8/16/24/32 SFF drive: SR932i-p controller cabling324
- 8/16/24/32 SFF drive: Primary type-p controller cabling324
- 8/16/24/32 SFF drive: Secondary type-p controller cabling326
- 8/16/24/32 SFF drive: Type-o controller cabling329
- 48 SFF drive: Primary type-p controller cabling330
- 48 SFF drive: Secondary type-p controller cabling331
LFF drive cabling331
- 8/12/16 LFF drive: Onboard SAS/SATA cabling331
- 8/12/16/20 LFF drive: Type-o controller cabling332
E3.S drive cabling333
- 12 E3.S drive: Onboard NVMe cabling333
- 24 E3.S drive: Onboard NVMe cabling333
- 32 E3.S drive: Onboard NVMe cabling334
- 36 E3.S drive: Onboard NVMe cabling335
- 12 E3.S drive: Primary riser cabling337
- 24 E3.S drive: Secondary riser cabling338
GPU cabling339
- 4 dual-width GPU with 8 SFF drive cabling: Onboard NVMe cabling339
Midplane drive cabling340
- 16/32 SFF drive: Onboard SAS/SATA cabling340
- 16/32 SFF drive: Onboard NVMe cabling341
- 16/32 SFF drive: Primary type-p controller cabling342
- 32 SFF drive: Secondary type-p controller cabling342
- 32 SFF drive: Secondary or tertiary type-p controller cabling343
Rear-end drive controller cabling343
SFF drive cabling343
- 2 SFF drive: Primary type-p controller cabling343
- 2 SFF drive: Secondary type-p controller cabling344
- 2 SFF drive: Type-o controller cabling345
LFF drive cabling346
- 4 LFF drive: Type-o controller cabling346
Energy pack cabling346
- 24 SFF: Energy pack cabling346
- 12 LFF: Energy pack cabling347
Riser cabling348
Stacking riser cabling348
- Primary stacking riser cabling348
- Secondary stacking riser cabling348
- Tertiary stacking riser cabling349
GPU riser cabling350
HPE NS204i Boot Device cabling351
- HPE NS204i Boot Device cabling on the secondary riser cage351
- HPE NS204i Boot Device cabling on top of the power supplies351
System Insight Display cabling352
Chassis intrusion switch cabling353
Universal media bay cabling353
DisplayPort cabling354
Front I/O cabling355
Power distribution board cabling356
- 48 SFF drive: Power distribution board cabling356
Serial port cabling357
Optical drive cabling357
- Optical drive cabling in the SFF chassis357
- Optical drive cabling in the LFF chassis358
OCP bandwidth upgrade cabling359
Troubleshooting359
NMI functionality360
Troubleshooting resources360
Configuration resources360
Updating firmware or system ROM361
Configuring the server361
Configuring storage controllers362
Managing the HPE NS204i Boot Device363
Deploying an OS363
Configuring security364
Optimizing the server364
Server management364
Managing Linux-based high performance compute clusters365
Specifications365
Environmental specifications365
- Standard operating support366
- Extended ambient operating support366
Mechanical specifications366
Power supply specifications367
HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply367
HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply368
HPE 1600 W Flex Slot -48 VDC Hot-plug Power Supply369
Websites370
- General websites370
- Product websites370
Support and other resources370
Accessing Hewlett Packard Enterprise Support371
- Information to collect371
Accessing updates371
Remote support372
Warranty information372
Regulatory information373
- Additional regulatory information373
Documentation feedback373

HPE ProLiant DL385 Gen11 - Troubleshooting

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