Thread Loops are Forming on the Underside of the Embroidery Design
Has the embroidery built up too much to move freely under
the presser foot?
Attach Sensor Q-Foot.
If using the R-Foot, increase the embroidery pivot height in
settings menu in small increments until the problem is solved.
The Embroidery Design Is Distorted
Is the fabric hooped properly? The fabric must be tightly hooped.
For larger hoops, use hoop clips.
Is the inner embroidery hoop properly inserted into the outer
embroidery hoop?
Hoop the fabric in such a way that the inner hoop exactly
matches the outer hoop.
Is the area around the embroidery arm and hoop free? Clear area around the embroidery unit.
Is the hoop attached properly? Make sure the hoop connector is inserted all the way into the
hoop attachment on the embroidery arm.
The Embroidery Design Has Puckered
Did you stabilize your fabric sufficiently? Ensure you use the proper stabilizer for your technique or
fabric type.
The Machine Will Not Embroider
Is the embroidery unit attached? Make sure that the embroidery unit is properly attached into
the socket.
Is the wrong hoop attached? Slide on the correct hoop.
Troubleshooting Connectivity
The Machine Cannot Connect to a WiFi Network
The machine will not connect to a WiFi network Make sure that WiFi is enabled on your machine. Touch the
WiFi button on the top bar or go to WiFi settings.
Make sure that the machine detects a signal from your WiFi
network. If there is no signal, move the machine closer to the
WiFi router.
Make sure you have selected your WiFi network.
The machine has no Internet connection Make sure that your WiFi router has access to the Internet.
The WiFi network is password protected Make sure that you have selected your WiFi network and
entered the correct password. If you do not know the
password, contact the administrator of your network.
178 13 Maintenance
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