728 Implementing the IBM Storwize V5000 Gen2 with IBM Spectrum Virtualize V8.1
5. When you press → Upload Support Package the selection screen opens as shown in
Figure 12-102.
Figure 12-102 Upload Support package
6. On the Upload Support Package page, enter the Problem Management Report (PMR)
number that is associated with the support package that you are uploading. If you do not
have a PMR number, click Don’t have a PMR? to open the Service Request (SR) tool to
generate a PMR. You need a IBM Partner ID to register.
7. Specify the type of package that you want to generate and upload to the support center by
selecting:
– Standard logs
This support package contains the most recent logs that were collected from the
system. These logs are most commonly used by the IBM Support Center to diagnose
and solve problems.
– Standard logs plus one existing statesave
This support package contains the standard logs from the system and the most recent
statesave from any of the nodes in the system. Statesaves are also known as
memory
dumps
or live memory dumps.
Note: If you are not sure if a PMR exists or do not want to create a new PMR, the
package can still be sent to the support center. The machine serial number and type
are used to route the package to the support center. However, specifying a PMR
number can decrease response time for support personnel. You can call the IBM
Support Line or use the IBM Support Portal to open a call. Go to the following address:
https://www.ibm.com/support/home/?brandind=Hardware
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