Chapter 12. RAS, monitoring, and troubleshooting 733
4. On the Download New Support Package or Log File panel, select one of these types of
support packages to download which are shown in Figure 12-107.
Figure 12-107 Download Support Package or Log file
The type to select depends on the event that is being investigated. For example, if you
notice that a node is restarted, capture the snap file with the latest existing statesave. If
needed, the IBM Support Center can notify you of the package that is required.
The following components are included in each type of support package:
– Standard logs
This support package contains the most recent logs that were collected from the
system. These logs are most commonly used by the IBM Support Center to diagnose
and solve problems.
– Standard logs plus one existing statesave
This support package contains the standard logs from the system and the most recent
statesave from any of the nodes in the system. Statesaves are also known as
memory
dumps
or live memory dumps.
– Standard logs plus the most recent statesave from each node
This option is used most often by the support team for problem analysis. They contain
the standard logs from the system and the most recent statesave from each node in
the system.
– Standard logs plus new statesave
This option might be requested by the IBM Support Center team for problem
determination. It generates a new statesave (livedump) for all of the nodes and
packages them with the most recent logs.
5. Click Download to download the support package to your local computer.
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