Juniper EX Series Complete Hardware Guide

Chapter 6
Contacting Customer Support and
Returning Hardware
■ Returning an EX-series Switch or Component for Repair or
Replacement on page 117
■ Locating an EX-series Switch or Switch Component Serial Number on page 117
■ Contacting Customer Support to Obtain Return Materials Authorization on page 119
■ Packing an EX-series Switch or Component for Shipping on page 120
Returning an EX-series Switch or Component for Repair or Replacement
If you need to return a switch or hardware component to Juniper Networks for repair
or replacement, follow this procedure:
1. Determine the serial number of the component. For instructions, see “Locating
an EX-series Switch or Switch Component Serial Number” on page 117.
2. Obtain an RMA number from JTAC as described in “Contacting Customer Support
to Obtain Return Materials Authorization” on page 119.
NOTE: Do not return any component to Juniper Networks unless you have first
obtained an RMA number. Juniper Networks reserves the right to refuse shipments
that do not have an RMA. Refused shipments are returned to the customer via collect
freight.
3. Pack the switch or component for shipping as described in “Packing an EX-series
Switch or Component for Shipping” on page 120.
For more information about return and repair policies, see the customer support
page at http://www.juniper.net/support/guidelines.html.
Related Topics ■ EX-series Switch Hardware Overview on page 3
Locating an EX-series Switch or Switch Component Serial Number
If you are returning a switch or hardware component to Juniper Networks for repair
or replacement, you must locate the serial number of the switch or component. You
Returning an EX-series Switch or Component for Repair or Replacement ■ 117

Juniper EX Series Specifications

General

Series	EX Series
Category	Switch
Layer	Layer 2/3
Operating System	Junos OS
Managed	Yes
ACLs	Yes
Port Density	Varies by model
Power over Ethernet (PoE)	Available on some models
Virtual Chassis	Supported on some models
Form Factor	Fixed configuration, Modular
Switching Capacity	Varies by model
Forwarding Rate	Varies by model
Power Supply	Varies by model (AC or DC, redundant options available)
Management	CLI, Web UI, SNMP
Redundancy	Power supply, fan, Virtual Chassis
Latency	Varies by model
Jumbo Frames	Supported
VLAN Support	Yes
MAC Address Table Size	Varies by model
QoS	Yes
Energy Efficiency	EEE (802.3az)
Dimensions	Varies by model
Weight	Varies by model
Operating Temperature	0° to 45° C
Storage Temperature	-40° to 70° C
Humidity	5% to 90% non-condensing
MTBF	Varies by model
Warranty	Limited Lifetime