Error code Description Action
241.07 Option tray 1 pass through sensor never became
uncovered when feeding a sheet from an option
below.
Go to
“Tray 1 jam service check” on page 109.
241.13 The media is late reaching the sensor (input)
within the specified time from tray 1.
241.14 The media is late reaching the sensor (input)
within the specified time from tray 1.
241.15 Media tray 1, tray pulled jam.
241.16 The engine timed out waiting for the tray 1 to
report 'ready' before the 1st pick attempt.
241.17 Page was not properly picked from tray 1. Have not
exhausted all pick retry attempts as there are
sheets committed to the paper path from below.
241.18 Failed to feed from tray 1. Exhausted all pick
retries. Paper present sensing indicates media is
in the tray.
241.20 Took too long to ramp up media feeder motor in
tray 1.
241.21 Media feeder motor stall in tray 1.
241.22 Media feeder motor pick motor underspeed in tray
1.
241.24 Media feeder motor stalled on the last pick
attempt in tray 1.
241.29 Tray 1 lift plate failed to make the index sensor
while elevating.
241.32 Media tray not ready.
241.33 The media tray was pulled during the media pick
process.
241.41 Media feeder motor stall in tray 1.
241.42 Media feeder motor pick motor under‑speed in
tray 1.
241.43 Media feeder motor stalled on the last pick
attempt in tray 1.
241.44 Separator pass through motor stalled in tray 1.
241.45 Separator pass through motor under‑speed in tray
1.
241.46 Separator pass through motor did not reach the
required speed in tray 1.
7015
Diagnostics and troubleshooting
108