Fax reception service check
Note: Before performing this service check, verify that the correct country code for the MFP is selected.
This setting must match the country in which the MFP is used to transmit and receive faxes. If the
setting is wrong, then change the modem settings in the Fax/SE menu. See step 14. These settings
should only be performed with guidance from your second-level support.
Actions Yes No
Step 1
Is the phone line properly connected to the modem card and the
wall jack?
Go to step 2. Go to step 3.
Step 2
Properly connect the phone line to the modem card and to the wall
jack.
Did this fix the problem?
The problem is
solved.
Go to step 3.
Step 3
Test the ability of the phone line to send and receive calls.
Did the phone line work properly?
Go to step 5. Go to step 4.
Step 4
Use the MFP on a properly functioning phone jack.
Did this fix the problem?
The problem is
solved.
Go to step 5.
Step 5
Is the MFP using an analog phone line?
Go to step 8. Go to step 6.
Step 6
Is the MFP using a VOIP line?
Go to step 7. Go to step 8.
Step 7
Have the system administrator verify that the VOIP server is
configured to receive faxes.
Is the server properly configured?
Go to step 8. Stop here. The issue
is VOIP related. The
VOIP provider needs
to change the server
configuration.
Step 8
Is the MFP on a PABX?
Go to step 9. Go to step 10.
Step 9
Enable Behind a PABX under fax settings in the Administration
menu.
Did this fix the issue?
The problem is
solved.
Disable Behind a
PABX, and go to step
10.
Step 10
Is a dial prefix needed to get an outside line?
Go to step 11. Go to step 12.
7015
Diagnostics and troubleshooting
191
To Next Page
Loading...
