Action Yes No
Step 3
Check the contacts for damaged pins.
Are they free of damage?
Contact the next
level of support.
Replace the toner
cartridge smart chip
contact. See
“Toner
cartridge smart chip
contact removal” on
page 303.
Printer hardware errors
111 errors
111 error messages
Notes:
• Some error messages are applicable only to printer models with a polygon LSU (laser scanning unit).
• If the sixth digit character assigned to the serial number of the printer is in the P–Z range, then the
printer is installed with a polygon LSU (example: 4514 2ZHH 007CR).
Error code Description Action
111.00 Pel clock check failed. Go to
“Laser scanning unit (LSU) service
check” on page 152.
111.01 Downlevel ASIC detected.
111.20 Mirror motor lock is asserted before the motor is
turned on.
Note: This error is applicable only to printer
models installed with a polygon LSU.
111.30 Failed to identify the printhead.
Note: This error is applicable only to printer
models installed with a polygon LSU.
111.31 Printhead never delivered HSYNCs.
111.32 Printhead lost HSYNCs.
111.33 Printhead lost HSYNCs during servo.
Note: This error is applicable only to printer
models installed with a polygon LSU.
7015
Diagnostics and troubleshooting
150
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