Action Yes No
Step 3
Make sure the MPF pick roller and separator pad are free of debris.
Check both for wear or damage.
Are they free of damage?
Go to step 4. Replace the MPF
pick roller and
separator pad. See
“MPF pick roller
removal” on
page 329 and
“Separator pad
removal” on
page 336.
Step 4
a Remove the left cover.
b POR into the Diagnostics menu and perform a feed test:
Diagnostics Menu > Input Tray Tests > Feed Tests >
Multi‑Purpose Feeder
c Check the MPF solenoid for proper operation.
Does it function properly?
Go to step 5. Replace the MPF
solenoid. See
“MPF
solenoid removal”
on page 283.
Step 5
a Make sure the MPF gearbox is free of debris.
b Check the gears and spring of the MPF gearbox for wear or
damage.
Are they free of damage?
Go to step 6. Replace the MPF
gearbox. See
“MPF
gearbox removal”
on page 285.
Step 6
Does the error remain?
Contact the next
level of support.
The problem is
solved.
28y paper jams
28y paper jam messages
Error
code
Description Action
280.06 Paper missing—posted when paper is
removed from input tray after job is
initiated.
Go to
“ADF paper jam service check” on page 121.
282.01 ADF static jam—interval sensor active at
POR time.
Go to
“ADF paper jam service check” on page 121.
282.03 ADF pickup jam—LE of paper does not
reach interval sensor in time.
Go to
“ADF paper jam service check” on page 121.
282.05 ADF long page—TE never clears interval
sensor (but 1st scan sensor and exit
sensor are both active).
Go to
“ADF paper jam service check” on page 121.
283.01 ADF static jam—1st scan sensor active at
POR time.
Go to
“ADF paper jam service check” on page 121.
7015
Diagnostics and troubleshooting
120
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