Action Yes No
Step 5
Replace the flatbed. See
“Flatbed assembly removal” on
page 398.
Did this solve the problem?
The problem is
solved.
Go to step 6.
Step 6
Did the ADF pick motor or feed motor tests fail?
Go to step 7. Go to step 8.
Step 7
Replace the ADF. See
“ADF unit removal” on page 388.
Did this fix the problem?
The problem is
solved.
Go to step 8.
Step 8
Replace the power supply. See
“Power supply removal” on
page 339.
Did this
fix
the problem?
The problem is
solved.
Go to step 9.
Step 9
Replace the controller board. See
“Controller board removal” on
page 299.
Did this
fix
the problem?
The problem is
solved.
Contact the next
level of support.
Scanner
configuration
error service check
Action Yes No
Contact the next level of support. They will give the instructions on
how to resolve the error.
N/A N/A
Scan/fax/copy symptoms
Symptom Action
ADF does not duplex (Duplex ADF only) Go to
“ADF duplex failure service check” on
page 188.
ADF skew Go to
“ADF feed errors service check” on
page 187.
Multiple pages feed into ADF Go to
“ADF feed errors service check” on
page 187.
Documents do not feed into ADF Go to
“ADF feed errors service check” on
page 187.
Scanner makes buzzing noise on startup or during a scan. Go to
“Flatbed home position service check” on
page 185.
7015
Diagnostics and troubleshooting
182
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