Lexmark MX310 - Fax Transmission Service Check

Actions Yes No
Step 11
Try sending a fax using a dial prefix.
Did the fax transmit?
The problem is
solved.
Go to step 12.
Step 12
Is the fax failing to send to one specific destination?
Go to step 13. Go to step 14.
Step 13
Check the device that cannot receive a fax.
Can it send a fax?
Go to step 14. Stop here. The issue
is with the other
device.
Step 14
Press **411 to enter the Fax/SE Menu. Select Print Logs.
Print the T30 transmission log. Check the error being reported
against the fax error code table. See
“Fax error log codes” on
page 195.
Perform the suggested resolution for the error.
Did this fix the problem?
The problem is
solved.
Go to step 15.
Step 15
Press **411 to enter the SE menu, then enter Modem settings, and
then select Transmit Level.
Test by adjusting the transmitted signal strength by
decreasing/increasing the ‘Transmit Level’ setting in steps of 1db.
For example, if default value is -11db, changing it to-12db will
decrease the signal strength by 1db, and changing it to -10db will
increase the signal strength by 1db. Recommended adjustment
range is ±5 db (in 1db steps) from the default value.
Did this
fix
the problem?
The problem is
solved.
Go to your second-
level of support. See
“Escalating a fax
issue to
second‑level
support” on
page 198.
Fax transmission service check
Actions Yes No
Step 1
Is the phone line properly connected to the modem card and to
the wall jack?
Go to step 2. Go to step 3.
Step 2
Properly connect the phone line to the modem card and to the wall
jack.
Did this fix the problem?
The problem is
solved.
Go to step 3.
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Diagnostics and troubleshooting
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