Actions Yes No
Step 3
Check for a dial tone.
Is there a dial tone?
Go to step 4. Go to step 6.
Step 4
Use a telephone to test the phone line’s ability to send and receive
calls.
Did the phone line work properly?
Go to step 7. Go to step 5.
Step 5
Use a telephone handset to verify the phone line is free of static
or external noise.
Is the phone line noise-free?
Go to step 7. Go to step 6.
Step 6
Use the MFP on a properly functioning phone jack.
Did this fix the problem?
The problem is
solved.
Go to step 7.
Step 7
In the Diagnostics menu or Configuration menu, verify that the
Enable Fax Receive setting is On.
Is the setting set to On?
Go to step 9. Go to step 8.
Step 8
Set “Enable Fax Receive” to On.
Did this fix the problem?
The problem is
solved.
Go to step 9.
Step 9
Is Distinctive Ring enabled?
Go to step 11. Go to step 10.
Step 10
Turn on Distinctive ring.
Did this fix the problem?
The problem is
solved.
Go to step 11.
Step 11
Is the phone line analog?
Go to step 13. Go to step 12.
Step 12
IS the VOIP server configured to support fax?
Go to step 13. Stop here. This is an
issue with the VOIP
provider.
Step 13
Does the MFP have reception issues with only a certain remote
device?
Go to step 14. Go to step 15.
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Diagnostics and troubleshooting
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