ADF/Scanner hardware errors
8yy error messages
Error code Description Action
840.01 The scanner is disabled and can’t be used. Go to
“Scanner disabled error service
check” on page 179.
840.02 The scanner is disabled and can’t be used.
This message is posted when the MFP
PORs. Enter the configuration menu, and
reenable the scanner module.
Go to
“Scanner disabled error service
check” on page 179.
840.03 The scanner is disabled and can’t be used.
This message is posted when the MFP
PORs. Enter the configuration menu, and
reenable the scanner module.
Go to
“Scanner disabled error service
check” on page 179.
841.xx Scanner failure—front side image
processing ASIC. Invalid configuration or
ASIC not found
Image pipeline ASIC. See
“CCD service
check” on page 184. Also, see “Flatbed
home position service check” on
page 185.
842.xx Scanner failure—communications Go to
“CCD service check” on page
184.
843.00 Scanner Failure—carriage failed to Home or
move to desired position
Go to
“Scanner carriage failure service
check” on page 180.
843.01 ADF mechanical failure Go to
“ADF service check” on page
181.
843.02 Generic Mechanical failure detected Go to
“ADF service check” on page
181.
843.03 Pick Roller Engage Failure Go to
“ADF service check” on page
181.
843.04 Pick Roller Disengage Failure Go to
“ADF service check” on page
181.
843.05 Carriage overrun Go to
“ADF service check” on page
181.
843.06 ADF nudger Go to
“ADF service check” on page
181.
843.99 Scanner complete timeout error Go to
“ADF service check” on page
181.
849.01 Configuration error—the device had modem
installed, but configID indicates it should not.
Go to
“Scanner configuration error
service check” on page 182.
849.10 Configuration error—the device had HD
installed, but configID indicates it should not.
Go to
“Scanner configuration error
service check” on page 182.
7015
Diagnostics and troubleshooting
178
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