Actions Yes No
Step 9
Load a supported paper.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Folded or wrinkled paper check
Actions Yes No
Step 1
a Check if the printer is using a non-Lexmark toner cartridge.
Note: If the printer is using a third‑party cartridge, then do not
replace the imaging unit. Refer the users to their cartridge
supplier.
b Make sure that the toner cartridge is compatible with the
imaging unit.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Check if the paper loaded is from a fresh package.
Note: The amount of moisture in paper aects both print
quality and printer ability to feed paper correctly.
b Make sure that the printer supports the paper loaded. For a
complete list of supported paper, see the printer User's Guide.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Make sure that the fuser entry guide is free of waste toner and dust.
Warning—Potential Damage: Clean the fuser entry guide with a
toner vacuum and cloth. Do not use compressed air.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
If the fuser has reached end of life, then replace the maintenance
kit.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
7015
Diagnostics and troubleshooting
61
To Next Page
Loading...
