Action Yes No
Step 3
a Remove the input tray.
b From under the printer, check the duplex gear assembly and
duplex link for wear and damage.
Are the they free of wear and damage?
Go to step 4. Replace the duplex
gear assembly. See
“Duplex gear
assembly removal”
on page 292.
Step 4
From under the printer, check the duplex, belt, and roller for wear
and damage.
Are they free of wear and damage?
Go to step 5. Replace the duplex.
See
“Duplex
removal” on
page 341.
Step 5
a POR into the Diagnostics menu and navigate to:
DUPLEX TESTS > Sensor Test
b Lower the jam access cover, and toggle the duplex sensor.
Does the sensor state on the control panel change when it is
toggled?
Go to step 6. Replace the duplex
sensor. See
“Duplex
sensor and input
sensor removal” on
page 342.
Step 6
Does the error remain?
Contact the next
level of support.
The problem is
solved.
241 paper jams
241 paper jam messages
Error code Description Action
241.01 Paper over tray 1 pass through sensor on warm-
up.
Go to
“Tray 1 jam service check” on page 109.
241.02 Sensor (input) early arriving jam.
241.03 Tray 1 pass through sensor never became covered
when feeding a sheet from an option below.
241.06 Failed to pick from tray 1. Exhausted all pick retries.
Paper present sensing indicated media is in the
tray.
Go to
“24x.06 service check” on page 110
7015
Diagnostics and troubleshooting
107
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