Scanner disabled error service check
Actions Yes No
Step 1
a POR the machine into Configuration menu > Disable
Scanner. From there, select Enabled to change the setting to
reenable the scanner module, and then save the setting.
b POR the MFP to operating mode. Try running a copy from the
ADF and flatbed.
Did the 840.xx error reoccur?
Go to step 2. The problem is
solved.
Step 2
Re‑enter the Configuration mode, and then scroll to and select the
Disable Scanner menu item.
Does the screen display ADF disabled or Auto Disabled?
Go to step 3. Go to step 8.
Step 3
Check the ADF cable connections on the ADF relay card and
connector JADF1 on the controller board. Also inspect the cable
connections JHOME1, JFBM1, JPLEN1, and JCIS1 on the controller
board.
Are the connections properly connected?
Go to step 5. Go to step 4.
Step 4
a Properly connect the connections on the ADF relay card and
controller board.
b POR the machine into Configuration menu > Disable
Scanner. From there, select Enabled to change the setting to
reenable the scanner module and then save the setting.
c POR the MFP to operating mode. Try running a copy from the
ADF and the flatbed.
Did the 840.xx error reoccur?
Go to step 5. The problem is
solved.
Step 5
Check the continuity on the ADF cable.
Is there continuity?
Go to step 7. Go to step 6.
Step 6
a Replace the ADF cable.
b POR the machine into Configuration menu > Disable
Scanner. From there, select Enabled to change the setting to
reenable the scanner module, and then save the setting.
c POR the MFP to operating mode. Try running a copy from the
ADF and flatbed.
Did the 840.xx error reoccur?
Go to step 7. The problem is
solved.
7015
Diagnostics and troubleshooting
179
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