4 Insert the tray.
5 From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen
printer models, select Next >
> Clear the jam, press OK > .
[x]‑page jam, open tray [x]. [24y.xx]
1 Pull the tray completely out of the printer.
Note: The message on the printer display indicates the tray where the jammed paper is located.
2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
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Diagnostics and troubleshooting
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