Lexmark MX310 - 98 Y Errors

98y errors
98y error messages
Error code Description Action
980.xx Engine experiencing unreliable communication
with the specified device.
Go to
“Option communication error service
check” on page 176.
981.xx Engine protocol violation detected by the specified
device.
982.xx Communications error detected by the specified
device. Device can be:
• Engine, Duplex, Tray [x], Env Feeder
• Output Bin [x] (applicable only for single bin
devices)
• Bins [x] to [y] (applicable only for multiple bin
devices)
983.xx Invalid command received by the specified device.
984.xx Invalid command parameter received by the
specified device.
Option communication error service check
Action Yes No
Step 1
Make sure that the optional hardware is compatible with the printer.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Make sure that the firmware of the engine and options are
compatible.
Are the
firmware
of the engine and options compatible?
Go to step 4. Go to step 3.
Step 3
Update the firmware.
Does the problem remain?
Step 4
Make sure that the interconnect cables are properly seated.
Does the problem remain?
Go to step 5. The problem is
solved.
7015
Diagnostics and troubleshooting
176