Action Yes No
Step 3
a Print the Menu settings page:
Settings > Reports > Menu Settings Page
b POR into the
Configuration
menu and reset the printer’s
settings to factory default:
Configuration Menu > Factory Defaults > Restore Base
c Remove the memory card.
d Restart the printer.
Does the error remain?
Replace the
controller board. See
“Controller board
removal” on
page 299.
Replace the memory
card.
Imaging unit low service check
Action Yes No
Step 1
Replace the imaging unit.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Make sure the imaging unit smart chip contact cable is properly
connected to the controller board.
b Make sure the contacts are free of debris.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the contacts for damaged pins.
Are they free of damage?
Contact the next
level of support.
Replace the printer.
Toner cartridge low service check
Action Yes No
Step 1
Replace the toner cartridge.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Make sure the toner cartridge smart chip contact cable JARW1
is properly connected to the controller board.
b Make sure the contacts are free of debris.
Does the problem remain?
Go to step 3. The problem is
solved.
7015
Diagnostics and troubleshooting
149
To Next Page
Loading...
