Action Yes No
Step 6
Replace the UICC. See
“UICC removal” on page 318.
Does the error remain?
Go to step 7. The problem is
solved.
Step 7
Replace the controller board. See
“Controller board removal” on
page 299.
Does the error remain?
Contact the next
level of support.
The problem is
solved.
Control panel button service check
Action Yes No
Step 1
Are the display and LEDs on the control panel illuminated?
Go to step 2. Perform control
panel service check.
Go to
“Control panel
service check” on
page 207.
Step 2
Enter Diagnostics mode and navigate to:
HARDWARE TESTS > Button Test
Did the device pass the test?
Go to step 4. Go to step 3.
Step 3
Replace the UICC. Go to
“UICC (MX310) removal” on page 318.
Did this fix the problem?
The problem is
solved.
Go to step 4.
Step 4
Replace the controller board. Go to
“Controller board removal”
on page 299.
Did this fix the problem?
The problem is
solved.
Contact the next
level of support.
7015
Diagnostics and troubleshooting
208
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