Action Yes No
Step 9
Does the error remain?
Contact the next
level of support.
The problem is
solved.
25y paper jams
25y paper jam messages
Error code Description Action
250.06 Input sensor did not detect sheet picked from
MPF. No other sheets should be in the path.
Go to
“MPF service check” on page 119.
250.10 Input sensor did not detect sheet picked from
MPF. No other sheets should be in the path.
Go to
“MPF service check” on page 119.
250.13 Input sensor did not detect sheet picked from
MPF. Sheet also last page of stapled job.
Go to
“MPF service check” on page 119.
250.14 Input sensor did not detect sheet picked from
MPF. Other sheets should have been flushed.
Go to
“MPF service check” on page 119.
250.17 Input sensor did not detect sheet picked from
MPF. No other sheets should be in the path.
Go to
“MPF service check” on page 119.
250.18 Input sensor did not detect sheet picked from
MPF. Other sheets could be in the path.
Go to
“MPF service check” on page 119.
MPF service check
Action Yes No
Step 1
Check the springs, links, and tray guides on the MPF assembly for
damage.
Are they free of damage?
Go to step 2. Replace the MPF
assembly. See
“MPF
tray removal” on
page 326.
Step 2
a Make sure the MPF sensor cable is properly connected to the
controller board.
b POR into the Diagnostics menu and perform a sensor test:
Diagnostics Menu > Input Tray Tests > Sensor Tests >
Multi‑Purpose Feeder
Does the sensor state on the control panel display change when
it is toggled?
Go to step 3. Replace the front
input guide. See
“Front input guide
removal” on
page 334.
7015
Diagnostics and troubleshooting
119
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