Option tray jam service check
Action Yes No
Step 1
Restart the printer.
Does it fail to complete the POST sequence and display a 242.01
error?
Replace the option
tray.
Go to step 2.
Step 2
a POR into the Diagnostics menu and perform a feed test:
Diagnostics Menu > Input Tray Tests > Feed Test > Select an
option tray > Continuous
b Cancel the test after five pages.
Does the printer successfully feed the five pages into the output
bin?
The problem is
solved.
Go to step 3.
Step 3
Does the printer display a 242.06 error?
Replace the ACM
assembly. See
“ACM
assembly removal”
on page 406.
Go to step 4.
Step 4
Check the pick roller assembly.
Is it free of wear or damage?
Go to step 5. Replace the pick
roller assembly. See
“Pick roller
removal” on
page 403.
Step 5
Check the separator roll assembly.
Is it free of wear or damage?
Go to step 6. Replace the
separator roll
assembly. See
“Separator roll
assembly removal”
on page 404.
Step 6
Check the tray guides, lift plate, and lift plate gears.
Are they free of wear or damage?
Go to step 7. Replace the tray
insert.
Step 7
Check the ACM assembly.
Is it free of wear or damage?
Go to step 8. Replace the ACM
assembly. See
“ACM
assembly removal”
on page 406.
Step 8
POR into the Diagnostics menu and perform a feed test:
Diagnostics Menu > Input Tray Tests > Feed Test > Select an
option tray
Does the pick/lift motor gearbox pass the test?
Go to step 9. Replace the option
tray.
7015
Diagnostics and troubleshooting
118
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