Option tray controller card service check
Action Yes No
Step 1
Check all connections to the option tray controller card.
Are the properly connected?
Go to step 2. Reseat the cables.
Step 2
Check printer’s firmware level.
Is it up to date?
Go to step 3. Update the firmware.
Step 3
Replace the option tray.
Does the error remain?
Contact the next
level of support.
The problem is
solved.
Other symptoms
Base printer symptoms
Symptom Action
Buttons on the control panel failed to respond Go to
“Control panel button service
check” on page 208.
No Display Go to
“Control panel service check”
on page 207.
Fuser parts melted Go to
“LVPS service check” on
page 156.
Printer not communicating with host Go to
“Network service check” on
page 211.
Machine does not POR (no power) Go to
“Dead machine service check”
on page 205.
False Close front door displayed. Go to
“Front door not closed service
check” on page 210.
7015
Diagnostics and troubleshooting
204
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