Option tray separator/pass through motor service check
Action Yes No
Step 1
a Remove the option tray insert.
b Check the separator roll assembly gear under the tray base for
the following:
• Gear tooth breakage
• Freedom of rotation
Does it move freely, and is it free of wear or damage?
Go to step 2. Replace the tray.
Step 2
Check the cable J10 on the option tray controller card.
Is it properly connected and free of damage?
Go to step 3. Replace the tray.
Step 3
Check the separator roll assembly for wear or damage.
Is it free of wear or damage?
Contact the next
level of support.
Replace the
separator roll
assembly. See
“Separator roll
assembly removal”
on page 404.
Option tray ACM motor service check
Action Yes No
Step 1
Check the cable J11 on the option tray controller card.
Is it properly connected?
Go to step 2. Reseat the cable.
Step 2
a Remove the option tray insert and bypass the tray present
sensor.
b POR into the Diagnostics Menu and perform a feed test:
Diagnostics Menu > Feed Test > choose an option tray
c Check the ACM for proper operation.
Does the ACM freely rotate three times before displaying a jam
message?
Go to step 3. Replace the ACM
assembly. See
“ACM
assembly removal”
on page 406.
Step 3
Is the ACM gear free of wear or damage?
Contact the next
level of support.
Replace the ACM
assembly. See
“ACM
assembly removal”
on page 406.
7015
Diagnostics and troubleshooting
203
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