Lexmark MX310 - Tray linking does not work; Unexpected page breaks occur

342 error messages
Error code Description Action
342.54 Motor 2 (Separator/Pass through) motor no first
encoder
Go to
“Option tray separator/pass through
motor service check” on page 203.
342.55 Motor 2 (Separator/Pass through) motor stop error
342.56 Motor 2 (Separator/Pass through) PWM underflow
(motor overspeed)
344 error messages
Error code Description Action
344.57 Motor 3 motor no first encoder Go to
“Option tray ACM motor service check” on
page 203.
344.58 Motor 3 motor stop error
344.59 Motor 3 PWM underflow (motor overspeed)
Option tray pick/lift motor service check
Action Yes No
Step 1
a Remove the option tray insert.
b Check the lift plate and gears for proper operation by moving
the metal plate.
Do the lift plate and gears move freely, and are they free of wear
or damage?
Go to step 2. Replace the tray
insert.
Step 2
Check the pick/lift motor for the following:
• Gear tooth breakage
• Freedom of rotation
Is it free of wear or damage?
Go to step 3. Replace the tray.
Step 3
Check the cable J11 on the option tray controller card.
Is it properly connected and free of damage?
Contact the next
level of support.
Replace the tray.
7015
Diagnostics and troubleshooting
202