Lexmark MX310 - Page 194

Actions Yes No
Step 14
Verify communications with a dierent remote device.
Can the other device receive faxes?
The issue is with the
other device.
Go to step 15.
Step 15
Go to the Administrator menu. Enter the Fax settings - Analog Fax
Settings submenu. Verify the Block No Name Fax user setting.
Is it enabled?
Go to step 16. Go to step 17.
Step 16
Disable Block No Name Fax user setting.
Did this fix the issue?
The problem is
solved.
Go to step 17.
Step 17
Go to the Administrator menu. Enter the Fax settings - Analog Fax
Settings submenu.
Verify the remote device number is not in the Banned Fax List user
setting.
Is the remote device number in the banned fax list?
Go to step 18. Go to step 19.
Step 18
Remove the remote number from the banned fax list.
Did this fix the problem?
The problem is
solved.
Go to step 19.
Step 19
Press **411 to enter the SE menu, enter Modem settings, and then
select Receive Threshold.
Test by adjusting the received signal level by
decreasing/increasing the Receive Threshold setting in steps of
2db. For example, if default value is -43 db, changing it to -45db
will decrease the received signal level by 2db, and changing it to
-41db will increase the received signal level by 2db. Recommended
adjustment range is between -33db and -48db (in 2db steps).
Did this fix the problem?
The problem is
solved.
Go to step 20.
Step 20
Press **411 to enter the SE Menu. Select “Print Logs”.
Print the T30 transmission/job log. Check the error code being
reported. See
“Fax error log codes” on page 195.
Did this fix the problem?
The problem is
solved.
Contact your
second-level of
support. See
“Escalating a fax
issue to
second‑level
support” on
page 198.
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Diagnostics and troubleshooting
194