Error
code
Description Action
283.03 ADF feed jam—LE of paper does not
reach 1st scan sensor in time.
Go to
“ADF paper jam service check” on page 121.
283.05 1st scan sensor jam—TE never clears 1st
scan sensor.
Go to
“ADF paper jam service check” on page 121.
286.02 ADF back feed—page(s) in the exit area
accidentally gets pulled into the reverse
path.
Too many sheets of paper in the ADF exit bin. Remove the
sheets from the ADF exit bin.
286.03 ADF backside feed jam—LE does not
reach the multipurpose interval sensor in
time when page routed through reverse
area.
Go to
“ADF paper jam service check” on page 121.
286.05 ADF backside jam—TE does not reach the
multipurpose interval sensor in time when
page routed through reverse area.
Go to
“ADF paper jam service check” on page 121.
ADF paper jam service check
Notes:
• Before performing this check, update the scanner
firmware.
For more information on the correct
firmware version, contact the next level of support.
• This service check should be used if the paper feeds and jams in the ADF. If the paper is not feeding
into the ADF, then see
“ADF feed errors service check” on page 187.
Actions Yes No
Step 1
Check the paper for damage such as wrinkles, moisture or tears.
Is the paper damaged?
Go to step 2. Go to step 3.
Step 2
Send a scan job using an undamaged paper.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Run another scan job.
Is the paper skewing when it is fed into the ADF?
Go to step 4. Go to step 5.
Step 4
a Check the ADF guides for proper adjustment.
b Check if the ADF top cover is properly closed.
c Run a scan job.
Does the problem remain?
Go to step 5. The problem is
solved.
7015
Diagnostics and troubleshooting
121
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