Actions Yes No
Step 5
Check the ADF rollers for dirt, debris, contamination or wear.
Are the rollers contaminated or worn?
Go to step 6. Go to step 7.
Step 6
Replace the separator roller and ADF top cover. See
“ADF
separator roll removal ” on page 384 and “ADF top cover
assembly removal” on page 393.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Check the paper path for paper fragments and debris.
Is the paper path free from obstructions?
Go to step 9. Go to step 8.
Step 8
Clear the paper path of debris or obstructions.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
Perform the motor (ADF pick and ADF feed) tests. See
“Motor
tests” on page 235.
Are the motors working properly?
Go to step 10. Go to step 16.
Step 10
Perform the sensor (ADF paper present and ADF scan) tests. See
“Sensor tests” on page 236.
Are the sensors properly functioning?
Go to step 11. Go to step 12.
Step 11
If the ADF has an interval sensor, perform the sensor (ADF interval)
tests. See
“Sensor tests” on page 236.
Are the sensors properly functioning?
Go to step 14. Go to step 12.
Step 12
Inspect all the sensors for debris or dust.
Is there dirt or debris in the sensors?
Go to step 13. Go to step 14.
Step 13
Clean the sensors.
Does the problem remain?
Go to step 14. The problem is
solved.
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Diagnostics and troubleshooting
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