Mitel 6920 - Page 167

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157

ANAGING CALLS VOICEMAIL

On the SIP phone, pressing the Voicemail hardkey and dialing the Voicemail number (configured

by your System Administrator) connects the call to Line 1 Voicemail box.

Voicemail displays an accurate count of your voicemail messages on the status bar.

Main Page

Table of Contents4
Welcome11
6920 IP Phone11
6920T IP Phone11
About this Guide12
Documentation12
Supporting Documentation12
Phone Features12
Installation and Setup13
Tips for Your Comfort and Safety13
Don't Cradle the Handset13
Protect Your Hearing13
Adjust the Viewing Angle13
Phone Keys14
Key Panel14
Key Description15
Dialpad Keys16
E.164 Support18
Getting Started19
Plugging in and Starting the Phone19
Network Connected/Network Disconnected21
Voice Services22
UI Overview25
Home Screen25
Call Screen28
UI Navigation29
Customizing Your Phone31
Phone Options Via IP Phone UI31
Using the IP Phone UI33
Phone Options Via Mitel Web UI33
Using the Mitel Web UI34
Phone Status Via IP Phone UI37
Finding Your Phone's IP Address39
Phone Status Via Mitel Web UI40
SIP Account Status40
Language41
Specifying the Language to Use Using the IP Phone UI42
Specifying the Language to Use Using the Mitel Web UI43
Input Language43
Time and Date49
Settings50
Time Zone52
Set Date and Time52
Directory55
Settings55
External Sources56
Lock57
Password57
Configuring a User Password57
Phone Lock58
Configuring Lock Settings Using the Mitel Web UI59
Diagnostics61
Audio Diagnostics61
Audio62
Audio Mode62
Headset63
Ring Tones and Tone Sets65
Display71
Home Screen Settings72
Brightness Settings72
Dialing73
Live Dialpad73
Speed Dial Edit74
Restart74
Restarting Your Phone Using the IP Phone UI74
Emergency Dial Plan75
Configuring Softkeys77
Softkey Display Behavior80
Line Key81
Configuring a Line Key Using the Mitel Web UI82
Speed Dial Key82
Speed Dial Prefix83
Press-And-Hold to Create a Speed Dial (Applicable to Softkeys, Dialpad Keys, Expansion Module Keys)83
Creating a Speed Dial Key Using the Speed Dial Edit Option (Applicable to Softkeys, Dialpad Keys, Expansion Module Keys)84
Creating a Speed Dial Softkey Using the Mitel Web UI85
Creating Dialpad Speed Dial Keys Using the Mitel Web UI86
Press-And-Hold to Edit a Speed Dial87
Do Not Disturb (DND) Key87
Configuring a DND Keyusing the Mitel Web UI87
Busy Lamp Field (BLF) Key88
Configuring a BLF Key Using the Mitel Web UI89
Blf/List Key90
Configuring a Blf/List Key Using the Mitel Web UI91
XML Key92
Configuring an XML Key Using the Mitel Web UI92
Accessing the XML Service Using the IP Phone UI93
Flash Key94
Configuring a Flash Key Using the Mitel Web UI94
Sprecode Key94
Configuring a Sprecode Key Using the Mitel Web UI95
Park/Pickup Keys95
Configuring Park/Pickup Keys Using the Mitel Web UI96
Utilizing the Park Call/Pickup Parked Call Feature Using the IP Phone UI97
Configuring a Last Call Return Key Using the Mitel Web UI97
Call Forward Key98
Configuring a Call Forward Key Using the Mitel Web UI98
Blf/Xfer99
Blf/Xfer Key Requirements and Functionality99
Configuring a Blf/Xfer Key Using the Mitel Web UI99
Speed Dial/Xfer100
Speed Dial/Xfer Key Requirements and Functionality101
Configuring a Speed Dial/Xfer Key Using the Mitel Web UI101
Speed Dial/Conf102
Configuring a Speed Dial/Conf Key Using the Mitel Web UI102
Speed Dial/Mwi103
Configuring a Speed Dial/Mwi Key Using the Mitel Web UI103
Directory Key105
Configuring a Directory Key Using the Mitel Web UI105
Received Callers List Key106
Configuring a Received Callers List Key Using the Mitel Web UI107
Outgoing Redial Key108
Configuring a Outgoing Redial Key Using the Mitel Web UI108
Conference Key109
Configuring a Conference Key Using the Mitel Web UI109
Transfer Key110
Configuring a Transfer Key Using the Mitel Web UI110
Intercom Key111
Configuring an Intercom Key Using the Mitel Web UI111
Phone Lock Key112
Configuring a Phone Lock Key112
Paging Key113
Configuring a Paging Key Using the Mitel Web UI113
Using the Paging Key115
Discreet Ringing Key115
Configuring a Discreet Ringing Key115
Call History Key116
Configuring a Call History Key Using the Mitel Web UI116
Empty Key117
Configuring an Empty Key Using the Mitel Web UI117
None Key118
Deleting a Key's Function Using the Mitel Web UI118
State-Based Softkeys118
Making Calls121
Dialing a Number121
Pre-Dialing a Number121
Using Handsfree Speakerphone122
Using a Headset122
Volume Controls for the Headset Microphone123
Making and Receiving Calls Using a Headset124
Using Intercom Functionality124
Using the Icom Key124
Outgoing Redial List125
Accessing the Outgoing Redial List127
Editing Entries in the Outgoing Redial List128
Deleting All Entries in the Outgoing Redial List128
Deleting an Entry in the Outgoing Redial List129
Copying Entries to the Local Directory130
Mute130
Receiving Calls131
Answering an Incoming Call131
Deflecting an Incoming Call132
Sending an Incoming Call to Voicemail132
Handling Calls133
Placing a Call on Hold133
When on Hold133
Automatic Hold134
Retrieving a Held Call134
Transferring Calls134
Blind Transfer134
Consultative Transfer135
Direct Transfer135
Transferring Calls135
Transferring an Existing Call to Another Existing Call137
Transferring to a Contact in the Directory138
Indication of Transferred Calls139
Conferencing Calls140
Local Conferencing140
Creating a Conference Call by Joining Two Existing Calls143
Joining Additional Parties to Active Conferences144
Ending a Conference and Transferring Remaining Parties144
Ending Calls145
Managing Calls146
Directory146
General Directory Functions147
Local Directory Features150
External Directory Source Features158
Received Callers List159
Accessing and Using the Received Callers List161
Editing Entries in the Received Callers List162
Deleting Entries from the Received Callers List163
Copying Entries to the Local Directory164
Missed Calls Indicator164
Downloading the Received Callers List to Your PC166
Voicemail166
DND and Call Forward168
DND Configuration168
Configuring DND Modes Using the IP Phone UI171
Call Forward Configuration172
Configuring a Call Forward Key173
Configuring Call Forward Using the Mitel Web UI174
Using Call Forward Via the IP Phone UI176
Additional Features180
Display DTMF Digits180
Configuring Display of DTMF Digits181
Play Call Waiting Tone181
Configuring Call Waiting Tone182
Stuttered Dial Tone182
Configuring Stuttered Dial Tone183
XML Beep Support183
Configuring XML Beep Support184
Status Scroll Delay184
Configuring Status Scroll Delay185
Switch UI Focus to Ringing Line185
Configuring Switch Focus to Ringing Line186
Call Hold Reminder During Active Calls186
Configuring Call Hold Reminder During Active Calls187
Call Hold Reminder (on Single Hold)187
Configuring Call Hold Reminder188
Call Waiting Tone Period188
Configuring Call Waiting Tone Period189
Preferred Line and Preferred Line Timeout189
Configuring Preferred Line and Preferred Line Timeout191
Goodbye Key Cancels Incoming Calls192
Configuring Goodbye Key to Cancel Incoming Calls192
Message Waiting Indicator193
Configuring Message Waiting Indicator193
Incoming Intercom Call Features194
Auto-Answer/Play Warning Tone194
Microphone Mute194
Allow Barge in194
Configuring Incoming Intercom Settings195
Group RTP Paging195
Configuring Group RTP Paging196
Shared Call Appearance (SCA) Call Bridging196
SCA Voicemail Indicators199
Star Codes199
Other Features199
Model M695 Expansion Module200
Using the Expansion Modules201
Press-And-Hold to Create a Speed Dial Key201
Mitel Wireless LAN Adapter202
Installing and Configuring a WLAN Adapter203
Troubleshooting Solutions205
Why Is My Display Blank205
Why Is My Speakerphone Not Working205
Why Can't I Get a Dial Tone205
Why Doesn't My Phone Ring205
Why Is the Light Not Coming on with a New Voicemail Message205
Why Is My Handset Not Working206
How Do I Find the IP Address of My Phone206
Why Does My Phone Display the no Service Message206
How Do I Change My User Password206
Why Does My Phone Display Bad Encrypted Config206
How Do I Restart the IP Phone206
How Do I Lock My Phone206
Appendix A - Time Zone Codes207
Limited Warranty212
Exclusions212
Warranty Repair Services212
After Warranty Service213

Mitel 6920 - Page 167

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