MUTOH ValueJet VJ1324X - 7.1.2 Cannot print at all

VJ-1324X OPERATION MANUAL Troubleshooting
7.1 Malfunctions and failures 235
7.1.2 Cannot print at all
(1) Does not work at all after power activation
(2) Does not work after loading the media
(3) When data is sent from the computer, an error occurs at the printer and
nothing is printed
No. Possible cause Remedy Reference
1 Is the power cable connected to the plug? Connect the power cable.
3.1 Power
cable connection
2 Does the AC power supply provide the
specified voltage?
Connect the cable to another outlet.
3.1 Power
cable connection
3 Is the front cover open or media loading lever
raised?
Close the front cover.
Lower the media loading lever.
3.4 Loading
media
4 Is the maintenance cover open? Close the maintenance cover.
6.2.4 Cleaning
the cleaning wiper
6.2.5 Cleaning
around the print
head
No. Possible cause Remedy Reference
1 Is the front cover open or media loading lever
raised?
Close the front cover.
Lower the media loading lever.
3.4 Loading
media
2 Is the maintenance cover open? Close the maintenance cover.
6.2.4 Cleaning
the cleaning wiper
6.2.5 Cleaning
around the print
head
3 Is the media loaded at an angle? Load the media straight.
3.4 Loading
media
4 Is the ink cartridge inserted? Insert the ink cartridge.
3.3 Installing
ink cartridges
5 Is the printer being used in an environment
other than the one specified, such as in direct
sunlight?
Only use the printer in an environment that is
specified for use.
Installation
manual
No. Possible cause Remedy Reference
1 Is the type of printer selected correctly at the
computer?
Check that the printer type settings on the
computer side and printer side are the same.
3.7
Connecting the
printer to PC
2 Are the interface requirements and command
mode the same on the computer side and
printer side?