MUTOH ValueJet VJ1324X - 7.1.3 Media-related troubleshooting

Troubleshooting VJ-1324X OPERATION MANUAL
236 7.1 Malfunctions and failures
(4) Cannot use the computer online using LAN
7.1.3 Media-related troubleshooting
(1) The media slips or is torn during initialization
NOTE
• If the media is jammed or torn, remove it according to 7.3 The media is jammed.
No. Possible cause Remedy Reference
1 Is the network interface cable connected
correctly?
Confirm the types of the cross and straight
cables, and connect the network interface
cable correctly.
3.7.3
Connecting a
network interface
cable
2 Are the network settings configured
correctly?
Configure the network settings correctly.
5.1.22 IP
Address menu to
5.1.24 Gateway
menu
3 Match the printer’s network settings with the
computer side environment.
Match this product’s network settings with the
computer side environment.
3.7.1 System
requirements
4 Does the Power lamp on the operation panel
turn on after sending printing data from the
computer?
If the Power lamp does not turn on, contact the
computer manufacturer.
—
No. Possible cause Remedy Reference
1 Is the loading position of the media correct? Set the media correctly.
3.4 Loading
media
2 Is the scroller set correctly? Set the scroller correctly.
3.4.1 Loading
roll media
3 Are there any foreign materials such as paper
attached to the pressurizing roller?
Clean the pressurizing roller.
6.2.2 Cleaning
the inside of the
printer
4 Is the printer being used in an environment
other than the one specified, such as in direct
sunlight?
Only use the printer in an environment that is
specified for use.
Installation
manual
5 Are you using folded, torn or rolled media? Replace the media.
4.2.2 Cautions
on handling media
6 Does the media bend? Set the Vacuum Fan menu.
4.2.1 Media
type
5.1.1.1.8
Vacuum Fan menu