Oki C911 - Page 61

45530603TH Rev.2
4-16
Oki Data CONFIDENTIAL
4. TROUBLESHOOTING PROCEDURE
Ta bl e 4 -1 -2 Service Call Error List
Panel display Cause Check details
Result
Solution
Service Call
001:Error
Machine Check
Exception hardware
problem was
detected (PCB
failure or insufficient
power capacity).
(PDL only)
When CE1 was not
detected, SC001
occurs.
Replace the printer
control PCB.
Power Off/On
002:Error
003:Error
005:Error
CPU unexpected
exception
Does this error
message reappear? Yes
Power OFF/ON.
Replace the printer
control PCB.
Power Off/On
012:Error
A watchdog timeout
occurred due to
no system timer
interrupt for unknown
reasons.
Does this error
message reappear? Yes
Power OFF/ON.
Replace the printer
control PCB.
Service Call
020:Error
The CU FW in Nand
FLASH has not
been detected, or a
check SUM error has
occurred.
Does this error
message reappear? Yes
Power OFF/ON.
Replace the printer
control PCB.
Service Call
024:Error
CU Font ROM Hash
Error
Does this error
message reappear? Yes
Power OFF/ON.
Replace the printer
control PCB.
Service Call
030:Error
CU RAM Check
Error
Does this error
message reappear? Yes
Power OFF/ON.
Replace the printer
control PCB.
Service Call
040:Error
CU EEPROM Error Does this error
message reappear? Yes
Power OFF/ON.
Replace the printer
control PCB.
Panel display Cause Check details
Result
Solution
Service Call
042:Error
043:Error
045:Error
Flash File System
Error
Failed to access to
the Flash ROM that is
mounted directly on
the CU PCB.
Format the Flash
forcibly. (This
requires caution as
it erases NIC-F/W.
The NIC-F/W must
be written with the
maintenance utility
after formatting.) If
the error remains,
replace the printer
control PCB.
Service Call
051:Error
CU Fan Error
Abnormal condition
of the CPU cooling
fan on the CU PCB
Is the CPU Fan
connected properly?
No
Yes
Connect it properly.
Replace the fan.
Does it recover from
the error by replacing
the fan?
No Replace the printer
control PCB.
Power Off/On
052:Error
DMA Abort Error
was detected with
Image Processor.
Does this error
message reappear? Yes
Power OFF/ON.
Replace the printer
control PCB.
Service Call
067:Error
A communication
error was
detected during
communication with
the Sleep Mode
interface monitoring
program.
If power cycling
does not solve
the problem,
maintenance by a
service engineer is
required.
Service Call
069:Error
Malfunction of
the NIC chip was
detected.
Does this error recur? Yes
Power OFF/ON.
Replace the printer
control PCB.
Power Off/On
070:Error
Detection of
abnormal condition
of the PostScript
firmware
Does this error recur? Yes
Power OFF/ON.
Replace the printer
control PCB.
Power Off/On
072:Error
I/F error between PU
and CU Does this error recur? Yes
Power OFF/ON.
Replace the printer
control PCB.
Power Off/On
073:Error
xxxxxxxx
Detection of
abnormal condition
during image data
expansion
Does this error recur? Yes
Power OFF/ON.
Replace the printer
control PCB.