64 NetMeeting and Webster
TS and Webster
®
TROUBLESHOOTING NETMEETING
PROBLEM CAUSE SOLUTION
Participants cannot see
the Webster whiteboard
Two-way communication
is disabled
Enable communication
with NetMeeting (see
“Using Webster in a
NetMeeting Conference”
on page 59).
NetMeeting “Share”
menu is grayed out
No NetMeeting call set
up
Host or join a NetMeeting
call.
The software appears
gray or patterned to
other users
The software window is
overlapped on your
desktop or not shared
Minimize all windows
except Webster or exit all
programs except Webster
and NetMeeting. Share the
Webster software from
NetMeeting’s “Tools”
menu.
Cannot save or print in
Webster
The software is being
hosted by another
computer
File menu commands
are functional only on
the computer hosting the
Webster software.
Edges of the Webster
window are hidden
The software is being
hosted by another
computer with a higher
resolution
Increase your monitor’s
resolution or ask the
Webster host to set up
scrolling (see “Scrolling
While Shared” on page 63).
Webster_draft2.book Page 64 Friday, November 3, 2006 2:24 PM
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