78 Troubleshooting, Care, and Maintenance
TS and Webster
®
TECHNICAL SUPPORT
If reviewing the above sections fails to resolve your hardware or software
problem, contact PolyVision USA Technical Support:
• Phone: 800-620-POLY (7659)
Technical support representatives are available Monday through Friday
from 8 AM Eastern time to 8 PM Eastern time.
• E-mail: support@polyvision.com
• Internet: www.polyvision.com
Or, outside the USA, contact PolyVision Europe/Asia Technical Support:
• Phone: +32 (0)89 32 31 30 or +1.678.542.3100
• Fax: +32 (0)89 32 31 31
• E-mail: business.center@polyvision.com
• Internet: www.polyvision.com
CARE AND MAINTENANCE
This section contains care and maintenance instructions for all TS and TSL
whiteboard models. If you have Walk-and-Talk models, refer to the
installation and operation guide provided separately.
“Send Mail” does not
open an e-mail
message
Default e-mail application
not specified or configured
In Windows, go to the Mail
control panel and configure
your mail system. For Mac
OS 9, go to the Internet
control panel and select/
configure your default e-
mail application. For Mac
OS X, Mail is the default
email application. Change
the preferences in Mail to
configure or change your
default email application.
No “Export” on a
Macintosh
QuickTime 5.0 or higher
“Recommended Install”
required
Install QuickTime from the
Webster installation CD
using the “Recommended
Install” option.
PROBLEM CAUSE SOLUTION
Webster_draft2.book Page 78 Friday, November 3, 2006 2:24 PM
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